Office Manager

Activate Group Limited; Birmingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading vehicle repair company in Birmingham is seeking an Office Manager to oversee administration duties and ensure smooth operation within the bodyshop. You will manage customer interactions, coordinate logistics for vehicle collections and deliveries, and support operational processes. The ideal candidate has strong attention to detail and excellent communication skills. This full-time position offers competitive benefits and career development opportunities.

Benefits

33 days holiday

Personal health cash plan

Enhanced family leave pay

Life assurance

Free breakfasts and fruit

Birthday surprise

Qualifications

• Proven office management experience is a plus.
• Demonstrated ability to manage time and resources effectively.
• Experience with customer service and complaint handling.

Responsibilities

• Oversee administration duties to ensure smooth running of the site.
• Manage the reception area and greet customers.
• Coordinate logistics for a collection/delivery service.

Skills

Strong attention to detail

Excellent communication skills

Computer literate

Time management

Ability to handle confidential information

Tools

Microsoft Office

QuickBooks

Job description

Job title : Office Manager

Department : Activate Accident Repair

Location : Mallard Lodge Water Orton Birmingham B46 1NS

Hours : 42.5 per week Monday - Friday

Were looking for a Office Manager to be part of our success story.

• Listed in the 2022 Sunday Times 100 : Britains fastest-growing private companies.
• Great career development opportunities grow with us.

About the role

To oversee the administration duties within the Bodyshop to ensure the smooth running of the site.

Key responsibilities

• Responsible for the reception area including greeting customers and providing a positive and welcoming experience.
• Deliver exceptional customer service.
• Co-ordinate and manage the logistics of a collection / delivery service based on a large fleet of courtesy cars.
• Liaise with the workshop to determine vehicle completion times and delays relaying any special instructions from the customer with regards to deadlines.
• Regularly update the customer with progress on their repair.
• Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage caused to avoid uninsured loss damage costs.
• Process payments and issue invoices.
• Act as an escalation point for Customer Service Advisors.
• Take part in daily production meetings providing updates on the delivery / collection status of vehicles.
• Responsibility for invoicing.
• Supporting with handling complaints in line with Company policy.
• Adhere to all company policies procedures and service level agreements.
• Knowledge and compliance with Health and Safety regulations.

Skills and experience

• Strong attention to detail.
• Ability to deal professionally with the issues that arise.
• Excellent communication skills in all areas including by telephone email and in face-to-face situations.
• Computer literate.
• Ability to understand implement and review complex processes.
• Proactive.
• Ability to organise time and resources.
• Good time management and prioritisation skills.
• Handling confidential information.

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance : three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group looking after team members is a major priority. Whether youre at our smart Halifax or Peterborough offices one of our AAR sites or working from home well make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first to impressive rewards for our employee of the month and little perks like free fruit and cereal well go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UKs 100 fastest-growing private companies we employ more than 900 team members nationwide.

We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.

Want to know what its like to work with us Take a look at our purpose and values. They define who we are and how we work with team members customers and suppliers :

Purpose

Make someones bad day better

Values

• Make it happen Be accountable. Take the initiative work fast and do a great job.
• Strive for better Be bold. Challenge the norm make small improvements often.
• Win together Be a team-player. Win together learn together respect each other.

Required Experience

IC

Key Skills

Office Manager Experience,Microsoft Office,Management Experience,QuickBooks,Accounting,Office Experience,Dental Office Experience,Payroll,Administrative Experience,Eaglesoft,Human Resources,Bookkeeping

Employment Type : Full-Time

Experience : years

Vacancy : 1