Office Junior

Daniel Owen Ltd; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A professional services company in East London is looking for an Office Junior. The role requires handling telephone and email enquiries from tenants and clients, providing excellent customer service, and coordinating maintenance appointments. The ideal candidate should excel in communication, possess good IT skills, and work efficiently as part of a team. This permanent position offers a salary of £20-25K per annum based on experience and is a great opportunity for those looking to develop their career.

Qualifications

• Ability to provide excellent customer service.
• Excellent written and verbal communication.
• Good attention to detail.
• Ability to multitask and adapt.

Responsibilities

• Handle day-to-day telephone and email enquiries.
• Liaise with tenants and clients to maintain service quality.
• Make appointments for maintenance jobs from enquiries.
• Confirm appointments daily to reduce no-access rates.
• Maintain clear job notes and instructions.

Skills

Excellent customer service

Excellent communication

Attention to detail

Planning skills

Teamwork

Problem-solving

Multitasking

IT skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Office Junior
Permanent
20-25K per annum based on Experience
Based in East London
0800-1700

• Deal with day to day telephone and email enquiries from tenants and Clients, in a timely and professional manner
• To liaise with tenants and Clients as required ensuring a quality service is delivered and a level of customer satisfaction achieved
• Promote an efficient and professional image to all customers, maintaining a high standard of customer service at all times
• To make appointments for gas, electric and plumbing jobs from email enquiries and Housing online portal
• Daily call round to confirm appointments to prevent high no access rate
• Ensure adequate and clear job notes and instructions are provided.
• Prioritise allocation of emergency and vulnerable tenant jobs
• To provide a maintained level of tolerance when dealing with vulnerable and elderly customers
• To build and maintain professional working relationships with those inside and outside of the business

Experience

• Ability to provide excellent customer service.
• Excellent written & verbal communication
• Ability to understand and retain new information and skills
• Good attention to detail
• Excellent planning skills
• Able to work as part of a team
• Decision making and being able to work on own initiative as well being able to find solutions
• Ability to multitask and adapt using various applications
• Good IT skills including experience of using Microsoft packages such as Outlook, Word, Excel.