Office Coordinator

The Davey Tree Expert Company; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading tree care services provider is seeking a Client Experience Coordinator to join their Suffolk team. In this role, you will be the first point of contact for clients and assist in various office administration functions. Key responsibilities include managing incoming calls, processing timesheets, and facilitating employee onboarding. Candidates should have at least two years of office experience, strong communication skills, and proficiency in Microsoft Office. This position offers a dynamic work environment with potential for career growth.

Benefits

Group health plans

Short-term and long-term disability insurance

Life insurance

Paid parental leave

401k with up to a 4% company match

Employee Stock Purchase Plan

Holidays and paid time off

Employee educational scholarship

20% discount on all services

Cell phone discounts

Qualifications

• Minimum two years of experience in office processes and office administration procedures.
• Outstanding telephone and communication skills.
• Ability to meet deadlines with attention to detail.

Responsibilities

• Be the first point of contact and triage the needs of the clients and the office.
• Coordinate incoming calls professionally.
• Assist with employee onboarding and guide the use of the employee data management system.
• Manage and order office supplies.
• Provide direct assistance to the manager.

Skills

Outstanding telephone and communication skills

Proficient in Microsoft Outlook

Proficient in Microsoft Word

Proficient in Microsoft Excel

Expert organizational skills

Ability to meet deadlines

Attention to detail and accuracy

Prior working experience with CRM and SAP systems

Education

Minimum two years of experience in office administration

Job description

Company : The Davey Tree Expert Company

Locations : Suffolk VA

Additional Locations : NA

Work Site : On Site

Req ID : 219168

Position Overview

Pay scale $20.00 / $24.00 hour depending on experience

Invest in your future. Join one of the largest employee‑owned companies in the nation! Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.

We are currently looking to add a dynamic Client Experience Coordinator to our passionate team of tree care professionals.

Job Duties

Be the first point of contact and triage the needs of the clients and the office.

Field current and prospective client calls.

Proposal production and contract initiation.

Process employee time sheets.

Maintain various databases and spreadsheets.

Order and maintain office supplies.

Invoice manage accounts receivable and maintain files.

Responsibilities :

Coordinate incoming calls professionally

Aid in contract preparation including data entry and drafting assistance

Assist with employee onboarding and guide the use of the employee data management system

Process and maintain employee timesheets

Handle client setup file service reports and distribute invoices

Support third‑party billing systems and manage accounts receivable

Participate in employee and professional development training

Compile and maintain client equipment and business records

Utilize office software effectively

Manage and order office supplies

Handle incoming and outgoing mail

Collect data for the Production Report (PSR)

Provide direct assistance to the manager

Qualifications

Minimum two‑years of experience in office processes and office administration procedures

Outstanding telephone and communication skills

Proficient in Microsoft Outlook, Word and Excel

Ability to meet deadlines, attention to detail and accuracy

Expert organizational skills and ability to multi‑task

Preferred: prior working experience with CRM and SAP systems

Additional Information

What We Offer Benefits :

We invest in our employees by offering industry‑leading training, technology and benefits that lead to a rewarding and safe work experience for employees at all levels.

Group health plans*

Short‑term and long‑term disability insurance*

Life insurance*

Paid parental leave

401k with up to a 4% company match

Employee Stock Purchase Plan: Opportunity to buy company stock at a 15% discount

Holidays and paid time off*

Payroll savings plan*

Charitable matching gift program*

Employee referral bonus program*

Employee Educational Scholarship*

Davey Family Scholarship*

20% discount on all Davey services*

Cell phone discounts*

Vehicle purchase discount program*

Plus so much more!

• All listed benefits available to eligible employees on Day 1.

Union employees are not eligible for a 401k plan but may be eligible to join pension plans negotiated by their local union.

The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability status, as a protected veteran status, as an Aboriginal or Indigenous person, or other classification protected by law.

TheDavey Tree Expert Company provides research‑driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry‑leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career there’s a place for you at Davey. To learn more visit .

Accommodations: If requested by employee or otherwise as required by law reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.

If you need assistance at any time please contact us at 1- or at .

Employment Type : Permanent

Job Type : Full Time

Travel Expectations : Up to 25%

Required Experience :

IC

Key Skills

Office Manager Experience, Microsoft Office, Customer Service, Computer Skills, Microsoft Outlook, Microsoft Word, QuickBooks, Medical office experience, Office Experience, Front Desk, Microsoft Excel, Administrative Experience

Experience : years

Vacancy : 1