Office Clerk

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare organization in Liverpool seeks an Office Administrator to support the operations of its Virtual Wards. You will maintain records, assist with staff training, and handle day-to-day administrative tasks. The ideal candidate should have strong communication skills and IT proficiency to efficiently manage data and enquiries. This role provides an opportunity to work within a pioneering healthcare environment committed to innovation and patient care.

Qualifications

• Experience in administration support roles.
• Strong communication skills for dealing with enquiries and visitors.
• Proficiency in IT systems including data reporting.

Responsibilities

• Assist with the day-to-day running of the Virtual Wards offices.
• Maintain records and assist with staff training.
• Proactively deal with enquiries and support other team members.

Skills

Administrative support

Communication skills

IT proficiency

Data management

Job description

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or, The Walton Centre.

The University Hospitals of Liverpool Group is at the forefront of healthcare innovation, particularly in its pioneering approach to Virtual Wards. By embracing cutting‑edge digital solutions and integrated care models, the Group has transformed how patients receive treatment at home, ensuring high‑quality care while reducing hospital admissions. Their commitment to continuous improvement, data‑driven decision‑making, and collaborative working across disciplines showcases a forward‑thinking ethos that places patient wellbeing and service efficiency at the heart of everything they do.

The candidate will provide administration support across 3 Virtual Wards. The Office Administrator plays a key role in supporting the smooth and efficient day‑to‑day operations of the Virtual Wards offices. Working closely with the Office Manager and Team Leaders, the postholder will ensure administrative processes are maintained to a high standard, contributing to the overall effectiveness of the service.

• Assist the office manager with the smooth day to day running of the Virtual wards offices.
• Assist with the maintenance of records.
• Undertake staff training as directed by the relevant manager for the area.
• Ensure that all staff follow defined protocols. Suggest improvements to such protocol and procedures.
• Deputise for the supervisor when required.
• Assist the office Supervisor in the preparation of stationary packs.
• Assist with stock control in relation to office supplies.
• Maintain the integrity of templates.
• Assess stationery stock position and place orders as necessary.
• Assist with the management of data integrity.
• Assist the relevant manager for the area in logging maintenance call‑out.

OFFICE DUTIES

• Proactively deal with enquiries.
• Deal with visitors to the department in a timely and courteous manner. Receive deliveries of goods.
• Efficient distribution of incoming mail to the department.
• Accurate typing of reports and correspondence as required. Provide support to the Departments medical/personal secretaries as required.
• Filing reports and other correspondence.
• Booking clinics both online and sending patient letters.
• Provide clerical support.
• Efficiently use IT systems.
• Work effectively with other admin and the wider team.
• Assist in data reporting.
• Assist in clinic set up and booking.
• Assist with social media for the service.
• Answer the telephone to the general public.
• Assist with advice and guidance under the supervision of clinicians.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

For further details / informal visits contact:
Name: Paaul Tinnion
Job title: Clinical Team Leader
Email address: [e-mail]
Telephone number: 01515292209

Liverpool Community Respiratory Team and Liverpool Acute Respiratory Virtual Ward

Aintree House

Aintree University Hospital

Longmoor Lane

Liverpool

L9 7AL