Office-Based Service Coordinator | Engineer Scheduler & Growth

HP4 Recruitment Ltd; Watford; On-site; GBP 30,000 - 35,000; Full time

Job summary

HP4 Recruitment Ltd in Watford is seeking a Service Coordinator to join a growing service operation. The role coordinates 5-6 engineers, manages workloads, and handles a high volume of customer calls from a fully office-based setting.

The ideal candidate will have prior coordination or scheduling experience, strong organisational and communication skills, and proficiency with Microsoft Office. Working hours are Monday to Friday, 09:00-17:00, with a permanent full-time contract.

Qualifications

• Experience in a service coordination or scheduling role.
• Strong organisation and multitasking skills.
• Excellent communication and customer service.
• Confident handling a high volume of calls.
• Proficient IT and Microsoft Office skills.

Responsibilities

• Coordinate and manage workloads for engineers.
• Schedule and allocate service work efficiently.
• Handle high volume of incoming/outgoing calls.
• Liaise with engineers, customers and internal teams.
• Manage customer enquiries and service requests.
• Update internal systems and maintain records.
• Prioritise workloads to meet deadlines and service requirements.
• Provide general administrative support to the service team.

Skills

Organisation

Multitasking

Customer service

Phone handling

Communication

Tools

Microsoft Office

Job description

HP4 Recruitment Ltd in Watford is seeking a Service Coordinator to join a growing service operation. The role coordinates 5-6 engineers, manages workloads, and handles a high volume of customer calls from a fully office-based setting.

The ideal candidate will have prior coordination or scheduling experience, strong organisational and communication skills, and proficiency with Microsoft Office. Working hours are Monday to Friday, 09:00-17:00, with a permanent full-time contract.