Service Operations Coordinator

MultiStaff Recruitment Solutions Ltd; Metropolitan Borough of Solihull; On-site; GBP 22,000 - 30,000; Full time

Job summary

MultiStaff Recruitment Solutions Ltd is seeking an experienced service coordinator to join our client’s service team. The role supports internal and external customers and requires previous service department experience.

You will schedule engineers, log service calls, liaise with customers and suppliers, manage quotes, and ensure delivery timescales are met. This is a fully office-based role with hours 08:30–17:00.

Qualifications

• Experience scheduling/planning of engineers to meet deadlines.
• Highly organised and able to work under pressure.
• Excellent record-keeping and analytical abilities.
• Strong communication, written and verbal.
• Proficient in MS Word/Excel and office software.

Responsibilities

• Receive customer inquiries by phone or email and respond effectively.
• Plan workloads and allocate engineers to maximise efficiency.
• Log service calls accurately in the CRM.
• Coordinate with customers, suppliers, site managers and sub-contractors.
• Ensure timely delivery of engineering activities and updates.
• Prepare and check field reports and worksheets for accuracy.
• Arrange small works quotations and remedial works following visits.
• Order spare parts and coordinate delivery.
• Maintain regular communication with customers.

Skills

Scheduling engineers

Organised

Record keeping

Analytical skills

MS Office

Communication skills

Job description

MultiStaff Recruitment Solutions Ltd is seeking an experienced service coordinator to join our client’s service team. The role supports internal and external customers and requires previous service department experience.

You will schedule engineers, log service calls, liaise with customers and suppliers, manage quotes, and ensure delivery timescales are met. This is a fully office-based role with hours 08:30–17:00.