Service Coordinator

HP4 Recruitment Ltd; Watford; On-site; GBP 30,000 - 35,000; Full time

Job summary

HP4 Recruitment Ltd in Watford is seeking a Service Coordinator to join a growing service operation. The role coordinates 5-6 engineers, manages workloads, and handles a high volume of customer calls from a fully office-based setting.

The ideal candidate will have prior coordination or scheduling experience, strong organisational and communication skills, and proficiency with Microsoft Office. Working hours are Monday to Friday, 09:00-17:00, with a permanent full-time contract.

Qualifications

• Experience in a service coordination or scheduling role.
• Strong organisation and multitasking skills.
• Excellent communication and customer service.
• Confident handling a high volume of calls.
• Proficient IT and Microsoft Office skills.

Responsibilities

• Coordinate and manage workloads for engineers.
• Schedule and allocate service work efficiently.
• Handle high volume of incoming/outgoing calls.
• Liaise with engineers, customers and internal teams.
• Manage customer enquiries and service requests.
• Update internal systems and maintain records.
• Prioritise workloads to meet deadlines and service requirements.
• Provide general administrative support to the service team.

Skills

Organisation

Multitasking

Customer service

Phone handling

Communication

Tools

Microsoft Office

Job description

Service Coordinator - Watford

Location: Watford, WD18

Salary: £30,000-£35,000 per annum

Hours: Monday-Friday, 09:00-17:00

Contract: Full-time, Permanent

Working Arrangement: Fully Office-Based

We are currently recruiting for a Service Coordinator to join a growing service operation based in Watford.

This is a fast-paced and varied role where you will be responsible for coordinating engineers, managing workloads and handling a high volume of customer calls and enquiries. The role would suit someone who thrives in a busy environment and can think quickly while managing multiple priorities.

The Role

• Coordinate and manage workloads for 5-6 engineers at any one time
• Schedule and allocate service work efficiently
• Handle a high volume of incoming and outgoing phone calls
• Liaise with engineers, customers and internal teams
• Manage customer enquiries and service requests
• Update internal systems and maintain accurate records
• Prioritise workloads to ensure deadlines and service requirements are met
• Provide general administrative support to the wider service team

About You

We are looking for someone with previous experience in a Service Coordinator, Service Administrator, Scheduler, Planner or similar coordination role.

You will ideally have:

• Experience working in a fast-paced office environment
• Strong organisation and multitasking skills
• Excellent communication and customer service skills
• The ability to coordinate multiple engineers/workloads
• Confidence handling a high volume of telephone calls
• Good attention to detail and accuracy
• A proactive approach and ability to think on your feet
• Good IT and Microsoft Office skills

Previous experience within social housing, property maintenance, facilities management or a field-service environment would be advantageous, but is not essential.

What's on Offer?

• £30,000-£35,000 basic salary
• Full-time, permanent position
• Monday-Friday, 09:00-17:00
• Stable, long-term opportunity
• Supportive working environment
• Training and development opportunities
• Career progression within a growing business

Please note: This is a 100% office-based position in Watford. There is no hybrid or work-from-home option available.