Helpdesk & Field Ops Coordinator

HP4 Recruitment Ltd; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £30,000 per annum

Full-time, permanent position

Office-based role in Slough

Monday to Friday working pattern

Opportunity to develop coordination &

Job summary

HP4 Recruitment Ltd is recruiting a Helpdesk Coordinator for a Slough-based engineering company. The role supports field engineers, schedules preventative maintenance, reactive works and remedial jobs, and acts as the first point of contact for customers.

You will liaise with engineers, book visits, monitor KPIs and keep the service management system up to date. The position is full-time, office-based in Slough, with a Monday to Friday pattern and a focus on accurate administration and proactive

Qualifications

• Previous experience in a Service Coordinator, Service Administrator, or Scheduling role
• Strong organisational and planning skills
• Experience coordinating engineers or field-based teams
• Excellent communication and customer service skills
• Ability to work in a fast-paced, reactive environment
• Strong attention to detail and administrative accuracy
• Good IT skills and confidence working with service management systems
• Commercial awareness and a proactive approach

Responsibilities

• Scheduling planned preventive maintenance (PPM) visits
• Coordinating reactive call-outs, revisits, and emergency works
• Planning and scheduling remedial works following PPMs and reactive visits
• Acting as the first point of contact for customers, handling incoming calls and enquiries
• Liaising with engineers to maximise utilisation and operational efficiency
• Booking all engineer visits in line with company procedures
• Monitoring customer KPIs and proactively communicating delays or challenges
• Coordinating works across teams and regions, including national and key accounts
• Managing and scheduling subcontractors, ensuring compliance with company standards
• Raising subcontractor orders in line with internal processes
• Ensuring engineering data and reports from handheld devices are accurate and professional
• Tracking job completion and the return of worksheets and reports
• Supporting internal departments, including accounts, with accurate job information
• Maintaining and updating the service management database

Skills

Service Coordination

Scheduling

Organisational skills

Communication skills

Customer service

Team coordination

Attention to detail

Tools

Service management software

IT skills

Job description

HP4 Recruitment Ltd is recruiting a Helpdesk Coordinator for a Slough-based engineering company. The role supports field engineers, schedules preventative maintenance, reactive works and remedial jobs, and acts as the first point of contact for customers.

You will liaise with engineers, book visits, monitor KPIs and keep the service management system up to date. The position is full-time, office-based in Slough, with a Monday to Friday pattern and a focus on accurate administration and proactive