Office-Based Sage & Customer Sales Admin Specialist

Crooton ltd; North Tawton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Associated Optical, a leading UK distributor of optical products, is hiring a Sales Administration & Customer Experience role based in our Barnstaple office. You will join our team supporting the national field sales force by handling orders, inquiries and essential admin tasks.

Working alongside the Senior Customer Experience Executive, you will ensure accurate order processing, top-tier customer service, and seamless liaison with warehouse and accounts to drive timely dispatch and excellent

Qualifications

• Experience in sales administration or high-volume office environments.
• Excellent verbal and written communication with a professional telephone manner.
• Strong attention to detail and multitasking abilities.
• Proficiency in Microsoft Office and general business software.
• Hands-on experience with Sage 50 or similar ERP.

Responsibilities

• Process customer orders accurately using Sage 50.
• Respond to enquiries via phone and email about product info, pricing, stock, and orders.
• Provide daily administrative support to field sales managers.
• Coordinate with warehouse and distribution to ensure timely dispatch.
• Maintain customer records, prepare quotations, and handle returns and warranty requests.

Skills

Sales admin

Customer service

Communication

Microsoft Office

Attention to detail

Sage 50

Wholesale / B2B

Optical sector knowledge

Tools

Sage 50

Job description

Associated Optical, a leading UK distributor of optical products, is hiring a Sales Administration & Customer Experience role based in our Barnstaple office. You will join our team supporting the national field sales force by handling orders, inquiries and essential admin tasks.

Working alongside the Senior Customer Experience Executive, you will ensure accurate order processing, top-tier customer service, and seamless liaison with warehouse and accounts to drive timely dispatch and excellent