Optical Branch Lead - Sales, Service & Team Coaching

Scrivens Opticians; West of England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Career development opportunities

Staff discounts on optical and hearing

28 days annual leave including bank-h"

Generous staff discount scheme

Job summary

Scrivens Opticians in the West of England seeks an Assistant Branch Manager to support the Branch Manager in leading a dedicated team, delivering exceptional customer service and driving branch performance in optical and hearing products.

You will act as a role model, coach staff, manage stock and merchandising to company standards, and step in as acting Branch Manager when required. This role requires strong communication and leadership under pressure.

Qualifications

• Experience in retail or healthcare is highly desirable.
• Strong customer service and sales background required.
• Ability to lead, motivate, and support a team under pressure.

Responsibilities

• Assist in managing the daily operations of the branch, ensuring smooth and efficient service.
• Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services.
• Deliver outstanding customer service, addressing customer needs with professionalism and empathy.
• Assist in staff training, coaching, and performance management.
• Manage stock levels, merchandising, and branch presentation to company standards.
• Help coordinate local marketing initiatives and promotional campaigns.
• Step in as acting Branch Manager when required, including opening and closing the branch.

Skills

Customer service

Sales

Team leadership

Communication

Interpersonal skills

Organisational skills

Education

Experience in retail or healthcare

Tools

Point-of-sale systems

Basic IT skills

Job description

Scrivens Opticians in the West of England seeks an Assistant Branch Manager to support the Branch Manager in leading a dedicated team, delivering exceptional customer service and driving branch performance in optical and hearing products.

You will act as a role model, coach staff, manage stock and merchandising to company standards, and step in as acting Branch Manager when required. This role requires strong communication and leadership under pressure.