Office-Based Sales Admin & Customer Experience Specialist

Crooton ltd; Alveston; On-site; GBP 25,000 - 30,000; Full time

Job summary

Associated Optical in Barnstaple, UK is hiring a Customer Experience Administrator to support sales administration and customer service. You will process orders, respond to enquiries, and provide vital admin support to the national field sales team.

In this permanent, full-time role (37.5 hours/week) you will use Sage 50 and other office software, liaise with warehouse teams, maintain accurate customer records, and assist with quotations, returns, and warranty requests.

Qualifications

• Experience in sales administration or high-volume office environment.
• Excellent verbal and written communication; professional telephone manner.
• Strong attention to detail and multi-tasking skills.
• Proficiency in Microsoft Office and general business software.
• Hands-on experience with Sage 50 or ERP/order processing systems.
• Experience in wholesale/B2B distribution or supporting field sales teams.
• Knowledge of the optical or healthcare sector.

Responsibilities

• Order Processing: Enter and process customer orders using Sage and order management software.
• Customer Support: Handle inbound calls and emails, answer queries on product info, pricing, stock levels and order status.
• Sales Support: Provide day-to-day administrative assistance to field sales managers and account executives.
• Operations Liaison: Coordinate with warehouse and distribution teams to ensure timely dispatch.
• Account Administration: Maintain customer records, prepare quotations, and manage returns and warranty requests.

Skills

Sales administration

Customer service

Verbal & written comms

Attention to detail

Multi-tasking

Microsoft Office

Sage 50

Wholesale/B2B distribution

Field sales support

Optical sector knowledge

Tools

Sage 50

ERP software

Job description

Associated Optical in Barnstaple, UK is hiring a Customer Experience Administrator to support sales administration and customer service. You will process orders, respond to enquiries, and provide vital admin support to the national field sales team.

In this permanent, full-time role (37.5 hours/week) you will use Sage 50 and other office software, liaise with warehouse teams, maintain accurate customer records, and assist with quotations, returns, and warranty requests.