Sales Administrator

Crooton ltd; North Tawton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Associated Optical, a leading UK distributor of optical products, is hiring a Sales Administration & Customer Experience role based in our Barnstaple office. You will join our team supporting the national field sales force by handling orders, inquiries and essential admin tasks.

Working alongside the Senior Customer Experience Executive, you will ensure accurate order processing, top-tier customer service, and seamless liaison with warehouse and accounts to drive timely dispatch and excellent

Qualifications

• Experience in sales administration or high-volume office environments.
• Excellent verbal and written communication with a professional telephone manner.
• Strong attention to detail and multitasking abilities.
• Proficiency in Microsoft Office and general business software.
• Hands-on experience with Sage 50 or similar ERP.

Responsibilities

• Process customer orders accurately using Sage 50.
• Respond to enquiries via phone and email about product info, pricing, stock, and orders.
• Provide daily administrative support to field sales managers.
• Coordinate with warehouse and distribution to ensure timely dispatch.
• Maintain customer records, prepare quotations, and handle returns and warranty requests.

Skills

Sales admin

Customer service

Communication

Microsoft Office

Attention to detail

Sage 50

Wholesale / B2B

Optical sector knowledge

Tools

Sage 50

Job description

Salary: £27,495 per annum

Hours & Contract: Full-time (37.5 hours/week), Permanent

Working Arrangement: 100% Office-based

About Us

Associated Optical is a leading UK distributor of specialist optical products, eyewear, and low vision aids, serving independent opticians, hospitals, and healthcare retailers since 1983. Following our relocation to modern premises in Barnstaple, we are seeking an organized, customer-focused team member to join our growing business.

The Role

Working alongside our Senior Customer Experience Executive, you will ensure the smooth operation of our sales administration and customer service functions. This key role involves processing customer orders, responding to enquiries, and providing vital administrative support to our national field sales team.

Key Responsibilities

• Order Processing: Accurately enter and process customer orders using Sage accounting and order management software.
• Customer Support: Handle inbound phone calls and emails promptly, answering queries regarding product info, pricing, stock levels, and order status.
• Sales Support: Provide day-to-day administrative assistance to field sales managers and account executives.
• Operations Liaison: Work closely with warehouse and distribution teams to guarantee timely order dispatch.
• Account Administration: Maintain customer records, prepare sales quotations, and manage customer returns and warranty requests.

Skills & Experience

• Background in sales administration, customer service, or a high-volume office environment.
• Excellent verbal and written communication skills with a professional telephone manner.
• High level of attention to detail and strong multi-tasking skills.
• Proficiency in Microsoft Office applications and general business software.
• Hands‑on experience with Sage 50 (or equivalent ERP / order processing systems).
• Prior experience in wholesale, B2B distribution, or supporting field sales teams.
• Knowledge of the optical or healthcare sector.

What We Offer

• £27,495 per annum in a permanent, stable position.
• Modern, well‑equipped office environment in Barnstaple.
• Full training on products, Sage systems, and internal processes.
• Supportive, team‑oriented culture with long‑term growth opportunities.