Optical Call Centre & Admin Specialist

Specsavers; Heybridge; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

40-hour week

Birthday off

Pension contribution

Headspace app subscription

Employee helpline

Development opportunities

Job summary

Specsavers is seeking a Call Centre Assistant to be part of a supportive team handling administrative tasks for optical services. The role involves NHS forms, triaging, answering calls and queries, updating records and managing appointments.

You will contribute to a high-quality administrative service to support store success. We offer training and development, with a starting salary up to £12.91 per hour, a 40-hour week including a weekend day, and benefits such as annual leave, pension, and

Qualifications

• Excellent administration and organisational skills.
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone.
• Team player with a positive can-do attitude.
• High level of interpersonal skills with the ability to build working relationships with a wide range of people.

Responsibilities

• Handle optical administration including NHS forms and triaging.
• Answer calls and general queries.
• Update and file records.
• Manage appointments.

Skills

Administration

Customer service

Organisational skills

Interpersonal skills

Job description

Specsavers is seeking a Call Centre Assistant to be part of a supportive team handling administrative tasks for optical services. The role involves NHS forms, triaging, answering calls and queries, updating records and managing appointments.

You will contribute to a high-quality administrative service to support store success. We offer training and development, with a starting salary up to £12.91 per hour, a 40-hour week including a weekend day, and benefits such as annual leave, pension, and