Sales Administrator

Crooton ltd; Alveston; On-site; GBP 25,000 - 30,000; Full time

Job summary

Associated Optical in Barnstaple, UK is hiring a Customer Experience Administrator to support sales administration and customer service. You will process orders, respond to enquiries, and provide vital admin support to the national field sales team.

In this permanent, full-time role (37.5 hours/week) you will use Sage 50 and other office software, liaise with warehouse teams, maintain accurate customer records, and assist with quotations, returns, and warranty requests.

Qualifications

• Experience in sales administration or high-volume office environment.
• Excellent verbal and written communication; professional telephone manner.
• Strong attention to detail and multi-tasking skills.
• Proficiency in Microsoft Office and general business software.
• Hands-on experience with Sage 50 or ERP/order processing systems.
• Experience in wholesale/B2B distribution or supporting field sales teams.
• Knowledge of the optical or healthcare sector.

Responsibilities

• Order Processing: Enter and process customer orders using Sage and order management software.
• Customer Support: Handle inbound calls and emails, answer queries on product info, pricing, stock levels and order status.
• Sales Support: Provide day-to-day administrative assistance to field sales managers and account executives.
• Operations Liaison: Coordinate with warehouse and distribution teams to ensure timely dispatch.
• Account Administration: Maintain customer records, prepare quotations, and manage returns and warranty requests.

Skills

Sales administration

Customer service

Verbal & written comms

Attention to detail

Multi-tasking

Microsoft Office

Sage 50

Wholesale/B2B distribution

Field sales support

Optical sector knowledge

Tools

Sage 50

ERP software

Job description

Barnstable, United Kingdom | Posted on 19/10/2026

Salary: £27,495 per annum

Hours & Contract: Full-time (37.5 hours/week), Permanent

Working Arrangement: 100% Office-based

About Us

Associated Optical is a leading UK distributor of specialist optical products, eyewear, and low vision aids, serving independent opticians, hospitals, and healthcare retailers since 1983. Following our relocation to modern premises in Barnstaple, we are seeking an organized, customer-focused team member to join our growing business.

The Role

Working alongside our Senior Customer Experience Executive, you will ensure the smooth operation of our sales administration and customer service functions. This key role involves processing customer orders, responding to enquiries, and providing vital administrative support to our national field sales team.

Key Responsibilities

• Order Processing: Accurately enter and process customer orders using Sage accounting and order management software.
• Customer Support: Handle inbound phone calls and emails promptly, answering queries regarding product info, pricing, stock levels, and order status.
• Sales Support: Provide day-to-day administrative assistance to field sales managers and account executives.
• Operations Liaison: Work closely with warehouse and distribution teams to guarantee timely order dispatch.
• Account Administration: Maintain customer records, prepare sales quotations, and manage customer returns and warranty requests.

Skills & Experience

• Background in sales administration, customer service, or a high-volume office environment.
• Excellent verbal and written communication skills with a professional telephone manner.
• High level of attention to detail and strong multi-tasking skills.
• Proficiency in Microsoft Office applications and general business software.
• Hands-on experience with Sage 50 (or equivalent ERP / order processing systems).
• Prior experience in wholesale, B2B distribution, or supporting field sales teams.
• Knowledge of the optical or healthcare sector.

What We Offer

• £27,495 per annum in a permanent, stable position.
• Modern, well-equipped office environment in Barnstaple.
• Full training on products, Sage systems, and internal processes.
• Supportive, team-oriented culture with long-term growth opportunities.