Sales Administrator

Crooton ltd; Barnstaple; Vor Ort; GBP 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Training on Sage systems

Permanent, office-based role

Zusammenfassung

Associated Optical in Barnstaple, UK, is seeking a proactive Customer Experience Administrator to join our team. Working alongside the Senior Customer Experience Executive, you will manage order processing, respond to inquiries, and support the national field sales team with essential administrative tasks.

You will enter orders using Sage systems, handle phone and email queries with professionalism, maintain customer records, and help dispatch and returns while contributing to a friendly, busy

Qualifikationen

• Experience in sales administration or customer service.
• Proficient in Microsoft Office and ERP/order processing tools.
• Experience with Sage 50 or similar systems.
• Excellent communication and attention to detail.

Aufgaben

• Process customer orders accurately using Sage and order management software.
• Respond to inquiries via phone and email with professionalism.
• Provide day-to-day administrative support to field sales teams.
• Coordinate with warehouse/distribution for timely dispatch.
• Maintain customer records, quotations, returns and warranties.

Kenntnisse

Sales administration

Customer service

Office environment

Verbal and written communication

Attention to detail

Multi-tasking

Telephone manner

Tools

Sage 50

Sage accounting

Microsoft Office

Jobbeschreibung

Barnstable, United Kingdom | Posted on 19/10/2026

Salary: £27,495 per annum

Hours & Contract: Full-time (37.5 hours/week), Permanent

Working Arrangement: 100% Office-based

About Us

Associated Optical is a leading UK distributor of specialist optical products, eyewear, and low vision aids, serving independent opticians, hospitals, and healthcare retailers since 1983. Following our relocation to modern premises in Barnstaple, we are seeking an organized, customer-focused team member to join our growing business.

The Role

Working alongside our Senior Customer Experience Executive, you will ensure the smooth operation of our sales administration and customer service functions. This key role involves processing customer orders, responding to enquiries, and providing vital administrative support to our national field sales team.

Key Responsibilities

• Order Processing: Accurately enter and process customer orders using Sage accounting and order management software.
• Customer Support: Handle inbound phone calls and emails promptly, answering queries regarding product info, pricing, stock levels, and order status.
• Sales Support: Provide day-to-day administrative assistance to field sales managers and account executives.
• Operations Liaison: Work closely with warehouse and distribution teams to guarantee timely order dispatch.
• Account Administration: Maintain customer records, prepare sales quotations, and manage customer returns and warranty requests.

Skills & Experience

• Background in sales administration, customer service, or a high-volume office environment.
• Excellent verbal and written communication skills with a professional telephone manner.
• High level of attention to detail and strong multi-tasking skills.
• Proficiency in Microsoft Office applications and general business software.
• Hands-on experience with Sage 50 (or equivalent ERP / order processing systems).
• Prior experience in wholesale, B2B distribution, or supporting field sales teams.
• Knowledge of the optical or healthcare sector.

What We Offer

• £27,495 per annum in a permanent, stable position.
• Modern, well-equipped office environment in Barnstaple.
• Full training on products, Sage systems, and internal processes.
• Supportive, team-oriented culture with long-term growth opportunities.