Occupational Health Administrator

Surrey and Sussex Police; London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A law enforcement agency is looking for an Administrator to support the Occupational Health Clinical Team. The role involves managing administrative tasks and ensuring high-quality service delivery. Candidates should have GCSE-level education and customer service skills, with experience in an Occupational Health or similar administrative setting preferred. Flexible working options are available.

Benefits

Career progression

Contributory pension scheme

Generous annual leave allowance

Discounts for everyday spending

On-site gyms

Financial and mental well-being support

Qualifications

• Educated to GCSE level and have relevant experience and skills as required by the role.
• Experience in an Occupational Health or administrative setting is preferred.
• Ability to handle sensitive medical information with confidentiality.

Responsibilities

• Support the Occupational Health Clinical Team to administer the OH service.
• Process and progress enquiries via telephone, email, and post.
• Manage the Cority diaries of the clinical team.

Skills

Customer service skills

Communication skills

Administration skills

Attention to detail

Ability to work as a team player

Flexibility and adaptability

Education

Educated to GCSE level

Tools

Microsoft Office

Excel

Job description

Overview

This role is within a unit where Surrey Police and Sussex Police work in collaboration, whilst remaining two separate legal entities/employers with different terms and conditions. Both Surrey Police staff and Sussex Police staff are employed in this unit on their own force terms and conditions. Successful candidates may be appointed on the terms and conditions of employment of either Surrey Police or Sussex Police, depending on organisational requirements. A discussion will be held with the successful candidate to confirm the details of location, salary, allowances and hours.

Division / Department - People Services

Grade - Surrey Police Grade D / Sussex Police Grade 7

Status - Full Time and Part Time Available

Contract Type - Permanent

Salary Grade Range - Surrey Police £26,162 - £29,670 / Sussex Police £25,626 - £27,747

Working Hours - 37.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location - Horsham

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

The Administration role is to support the Occupational Health Clinical Team to administer all aspects of the occupational health service to provide a high quality, effective and organised service. The administrator will provide support to the whole of the OH & Well-being team to help maintain the effectiveness of the OH service. Working as a member of the team you will be processing and progressing enquiries by telephone, email and post and dealing with all aspects of administration as required by the service. Assisting with quality control checks, editing work as required, training new members of staff as required, developing processes and procedures to identify and ensure best practice. Co-coordinating and managing the Cority diaries of the clinical team to best manage resources available and provide timely appointments and responses within the SLAs and maintaining the health records of the client groups using the electronic record keeping system and liaising with external providers such as physiotherapy and psychological services, GPs and other specialists ensuring that reports are received on time and that the service provision runs efficiently. Always maintaining medical confidentiality, working with due diligence by following the OH process. To be responsible with the Admin Team Leaders support for the management of the psychological vulnerable role screening programme. To also undertake other duties as appropriate to the grade and character of work as may be reasonably required, including specific duties of a similar or lesser graded post such as undertaking some of the day-to-day administration work.

Skills & Experience

• Educated to GCSE level and have relevant experience and skills as required by the role.
• Excellent customer service skills and experience, with appropriate communication skills in order to deal appropriately with queries.
• To exercise sensitivity and tact around medical and confidentiality issues, using diplomacy and initiative.
• Confidence in dealing with service users and dealing with potentially difficult calls.
• Flexibility and adaptability to deal with changes in process as the service continues to develop.
• Ability to work calmly and adapt to the changing demands of the service.
• Team player who has administration skills and experience and willingness to take on new tasks and develop problem solving skills.
• Good knowledge of Microsoft Office, especially using Excel and specialist data systems.
• Consistent attention to detail and accuracy in data inputting.
• Willingness to travel to other sites on occasion.
• To be able to remain calm and empathetic. Previous experience of working in an Occupational Health, medical setting or administrative setting.

Why Work With Us?

Policing is an exciting and sometimes stressful 24/7 business and we all have commitments outside work. We are invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include agile working between office and home.

We take pride in looking after our people and offer a variety of benefits including:

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental well-being guidance and support
• discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police

Further Information

Beatrice Balauta, Occupational Health Admin Team Leader, Email

Diversity Statement

We are only as good as our people. It is important that our officers and staff can be themselves in the workplace and we know that as an organisation we’ll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement. We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you. Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

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