O250900 - Receptionist

ICE Group; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading client-oriented reception team is looking for a warm, professional individual to thrive in a front-facing role. You will ensure every visitor receives an exceptional experience. Ideal candidates should have excellent communication skills and a service-driven mindset. This role includes various responsibilities, ensuring effective daily operations and creating positive first impressions.

Benefits

25 days annual leave plus Bank Holidays

Annual £100 allowance towards your well-being

Discounted hot food from on-site Café bar

Up to eight percent of salary contributed to a personal pension scheme

24-hour employee support line

Death in service benefit equivalent to one year’s salary

Interest free season ticket loan

Cycle to work scheme

Big Gym membership savings with the Gymflex scheme

Qualifications

• Previous experience in a client-facing or service-oriented role.
• Professional and personable approach.

Responsibilities

• Provide a courteous and professional welcome to all guests.
• Ensure the Reception area is always staffed and presentable.
• Direct guests to the correct function rooms.

Skills

Excellent communication skills

Service-driven mindset

Confident and polite

Tech-savvy

Detail-oriented

Calm under pressure

Education

Good standard of education

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Role

We are seeking a warm, professional, and service-oriented individual who thrives in a front-facing role. Our reception team are the welcoming face of our organisation, ensuring every visitor receives an exceptional experience from arrival to departure, ensuring our reputation as a preferred meetings and events venue is maintained and upheld.

You will be part of a supportive team in an outstanding environment where your contribution truly matters. If you are passionate about creating positive first impressions and delivering outstanding service, we would love to hear from you.

Key Responsibilities

• Provide a courteous and professional welcome to all guests, using names or appropriate titles where appropriate.
• Ensure the Reception area is always staffed, tidy, and presentable.
• Direct guests to the correct function rooms and respond to all enquiries with accuracy and efficiency.
• Recognise and accommodate VIPs and regular visitors.
• Liaise with Security regarding any concerns and maintain vigilance at all times.
• Assist Event Co-ordinators with any signage requests/amendments.
• Answer calls promptly and professionally, taking accurate messages and ensuring timely delivery.
• Maintain and restock office supplies, manage taxi bookings, and support registration desks with emergency procedures.
• Collaborate with the House Operations Manager and wider team to ensure smooth daily operations.

Key Skills

• Excellent communication skills – both spoken and written English.
• Service-driven mindset – always willing to go the extra mile.
• Confident and polite – in person and over the phone.
• Tech-savvy – proficient in Microsoft Word, Excel, and Outlook.
• Detail-oriented – with a passion for delivering high standards.
• Calm under pressure – able to multitask and meet deadlines.

Experience and Qualifications

• Previous experience in a client-facing or service-oriented role.
• A good standard of education and a professional, personable approach.
• 25 days annual leave plus Bank Holidays
• Shutdown over Christmas period
• Annual £100 allowance towards your well-being
• Discounted hot food from on-site Café bar
• Up to eight per cent of salary contributed to a personal pension scheme
• 24-hour employee support line
• Death in service benefit equivalent to one year’s salary
• Interest free season ticket loan
• Cycle to work scheme
• Big Gym membership savings with the Gymflex scheme

ICE Group is an equal opportunities employer and welcomes applications from all sections of the community.

General Data Protection Regulations (GDPR) 2018

The data collected via this application process will only be used by the ICE Group for the purpose of recruitment and for the performance of an employment contract if a job offer is made. This data will not be disclosed to any external sources without express consent unless required to do so by law. Unsuccessful applicants’ data, both electronic and paper will be deleted/shredded six months from date of application. The ICE Group’s Data Protection Officer is Shah Ali, who can be contacted at [e-mail]. Applicants have the right to complain to the ICO at http://ico.org.uk/ if they have a concern with the way ICE is handling their data.