Nursing, Quality and Patient Safety Team Administrator

The Methodist Church in Britain; Gateshead; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Balance staff wellbeing programme

Job summary

Gateshead Health NHS Foundation Trust is seeking an administrative professional to support the Quality and Patient Safety team. You will organise governance meetings, prepare papers and minutes, and track decisions and overdue actions with careful discretion over confidential information.

You will provide direct support to senior nursing leadership and coordinate documentation, while maintaining clinical system knowledge to ensure efficient governance processes and accurate records.

Qualifications

• Administration experience required.
• Proficiency with Microsoft Office/365.
• Understanding of clinical systems or NHS workflow.

Responsibilities

• Provide administrative support for patient safety, quality governance and patient experience activity.
• Coordinate governance meetings, agendas, papers, minutes and action logs.
• Support Deputy Chief Nurse and Associate Director with meetings, diaries and deadlines.
• Maintain accurate decision and action logs and chase overdue items.
• Arrange meetings and maintain secure case records for patient safety reviews.
• Maintain trackers for incidents, complaints, patient experience, audits and improvement actions.
• Prepare reports, dashboards and briefings for senior leadership.
• Monitor shared inboxes and escalate time-sensitive issues promptly.
• Produce letters, reports, presentations and briefing documents to a high standard.
• Maintain secure electronic records and strict file/version control.
• Communicate sensitively with staff, patients, families and external organisations.

Skills

Microsoft packages

Clinical systems

Education

NVQ Business Administration

Tools

None

Job description

This administrative post sits in the Quality and Patient Safety team of the Nursing and Quality Directorate at Gateshead Health NHS Foundation Trust. The core of the job is organising governance meetings, preparing papers, keeping accurate minutes, and tracking decisions and overdue actions. It gives direct support to the Deputy Chief Nurse and the Associate Director of Nursing for Patient Safety, and handles confidential patient, family and staff information with judgement about what needs escalating. Fit rests on administration experience and understanding of clinical systems.

What the job involves

• Provide administrative support for patient safety, quality governance and patient experience activity
• Coordinate designated patient safety and quality governance meetings, including forward work programmes, agendas, papers, minutes and action logs
• Support the Deputy Chief Nurse and Associate Director of Nursing for Patient Safety with meetings, correspondence, diaries and deadlines
• Maintain accurate decision and action logs, following up leads on overdue or incomplete actionsMonitor submissions, chase missing information and compile meeting packs on time
• Support patient safety reviews and quality processes by arranging meetings, gathering documents and maintaining secure case records
• Maintain trackers and information systems for incidents, complaints, patient experience, audits and improvement actions
• Collate data and narrative for reports, dashboards, assurance returns and senior leadership briefings
• Monitor shared inboxes and escalated time-critical patient safety or quality matters promptly
• Prepare letters, reports, presentations and briefing documents to a high standard
• Maintain secure electronic records, access controls, file naming and version control
• Communicate sensitively with staff, patients, families, carers and external organisations

What’s required

Experience

• Administration experience

Skills & knowledge

• Use of Microsoft packages
• Understanding of clinical systems

Nice to have

• Experience of working in an NHS setting
• NVQ Business Administration

What’s offered

• Support through the Balance staff wellbeing programme