Quality and Governance Facilitator

The Methodist Church in Britain; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

The post sits within the Clinical Support Services Division, providing clerical and administrative support for the Trust's governance and risk management framework. The role requires travel between hospital sites, minute-taking and proficient Microsoft Office skills.

You will coordinate incident investigations, support governance meetings, manage complaints and provide cross-cover for administrative staff. A GCSE or higher, RSA typing and NVQ Level 3 in Business Admin are desirable, with strong

Qualifications

• GCSE level or higher education
• RSA 3 typing, word processing or equivalent experience
• Good English language skills
• Business Administration NVQ Level 3 or equivalent experience

Responsibilities

• Receive, acknowledge, track and initially review incidents and near misses on InPhase, allocating them to investigators and escalating urgent patient safety concerns
• Act as central contact coordinating incident investigations, risk management, PALS, claims, litigation and complaints with managers, clinical leaders and governance colleagues
• Manage complaints, including arranging resolution meetings with complainants and monitoring deadlines to meet Trust KPIs
• Organise divisional Quality & Safety Meetings and incident panels, maintaining agendas, minutes, action logs and trackers
• Administer the Trust Risk Register, supporting quality management, documentation and action completion
• Support project planning for governance and quality improvement projects arising from lessons learnt and Trust objectives
• Provide cross-cover administrative support for Personal Assistants and team members during absence

Skills

Minute-taking

Microsoft Office

Organised

Communication

Education

GCSE or higher education

RSA typing/word processing

NVQ Level 3 (Business Admin)

Tools

Microsoft Word

Excel

PowerPoint

Access

Job description

This Band 4 post sits within the Clinical Support Services Division, covering pathology, radiology, pharmacy, cancer, psychology, admin and access, therapies and outpatients. The work is clerical and administrative support for the Trust's clinical governance assurance framework and risk management strategy, including incident handling on InPhase and complaints. Reporting to the Quality, Safety and Governance Lead, the role runs across several services and requires travel between hospital sites. Proven minute-taking and Microsoft Office experience are needed.

What the job involves

• Receive, acknowledge, track and initially review incidents and near misses on InPhase, allocating them to investigators and escalating urgent patient safety concerns
• Act as central contact coordinating incident investigations, risk management, PALS, claims, litigation and complaints with managers, clinical leaders and governance colleagues
• Manage complaints, including arranging resolution meetings with complainants and monitoring deadlines to meet Trust KPIs
• Organise divisional Quality & Safety Meetings and incident panels, maintaining agendas, minutes, action logs and trackers
• Administer the Trust Risk Register, supporting quality management, documentation and action completion
• Support project planning for governance and quality improvement projects arising from lessons learnt and Trust objectives
• Provide cross-cover administrative support for Personal Assistants and team members during absence

Qualifications

• GCSE standard or higher education
• RSA 3 typing, word processing or equivalent experience
• Good English language skills
• Business Administration NVQ Level 3 or equivalent experience

Experience

• Minute-taking experience
• Microsoft Office experience
• Experience in a similar role or equivalent knowledge
• Ability to work as part of a team

Skills & knowledge

• Excellent IT skills, including keyboard skills and Word, Excel, Access and PowerPoint
• Excellent organisation, prioritising workload and using initiative to solve problems
• Professional communication and strong interpersonal skills at all levels

Other

• Demonstrate the Trust values of being kind, open and inclusive
• Travel across hospital sites when required
• Reliable, conscientious and able to work the required hours
• Maintain confidentiality and comply with Trust policies at all times
• Willingness to undergo further training for the post

Nice to have

• Secretarial diploma or equivalent experience
• Previous governance secretarial experience
• Medical audio typing
• Knowledge of Trust computer systems