Quality, Safety and Operational Leads Administrator

The Methodist Church in Britain; Woking; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

NHS pay and pensions

Training and development opportunities

Care certificate and apprenticeships

Numeracy and literacy courses

Job summary

CSH Surrey, an NHS community services provider in Surrey, is seeking an administrator to support the Quality and Clinical Governance team. The role involves handling incidents, coordinating audits, and data analysis under the PSIRF framework.

You will support two Operational Leads with diaries, papers and action tracking, and deputise for the Improvement and Safety Manager, ensuring information governance and service knowledge are maintained.

Qualifications

• Evidence of administrative knowledge and skills equivalent to the qualification level
• Experience delivering admin tasks in patient/service-focused environments
• Knowledge of data protection legislation and information governance requirements

Responsibilities

• Handle incidents politely and confidentially; log those sent to operational teams
• Investigate incidents under PSIRF and support audits and reports
• Analyse complex statistical and audit information
• Coordinate quality improvement projects, audits and data collection
• Maintain standardised filing and information governance processes
• Maintain PSIRF and patient safety pages on the website and Blink
• Provide admin support to two Operational Leads and deputise for the Improvement and Safety Manager

Skills

Administrative skills

Data analysis

Diary management

Communication

Education

Higher diploma (Maths/English)

Tools

Datix system

Central Alerting System

Job description

This administrator post sits within the Quality and Clinical Governance team at CSH Surrey, an NHS community services provider in Surrey. The role gives administrative, coordination and data support on incidents, audits and quality improvement under the PSIRF framework. It also supports two Operational Leads with diaries, papers and action tracking, and covers for the Improvement and Safety Manager. Visa sponsorship is not available, and interviews are set for 9 to 11 November 2026.

What the job involves

• Handle incidents politely and confidentially, passing them to colleagues, and keep a log of those sent to operational teams
• Participate in investigating internal and external incidents under PSIRF
• Investigate and analyse complex statistical and audit information
• Coordinate quality improvement projects, audits and complex reports, graphs and data collection
• Lead a standardised process for filing reports and maintaining data, in line with information governance policy
• Lead maintenance of PSIRF and patient safety pages on the website and Blink
• Provide administrative and coordination support to two Operational Leads
• Deputise for the Improvement and Safety Manager
• Maintain a knowledge base of services and quality activities, with detailed knowledge of a specific range
• Securely maintain the team's personnel records
• Cover administration for the Patient Experience Team and the Senior Administrator
• Prioritise own workload and support colleagues who need training and guidance

What’s required

Qualifications

• Higher diploma with a good basic education in Maths and English
• Evidence of administrative knowledge and skills equivalent to the level of the qualification

Experience

• Proven experience delivering a wide range of administration tasks to a high standard in a patient or service-focused environment
• Experience using complex software packages and databases
• Experience of data analysis, interpreting and summarising data and producing reports, tables and graphs
• Setting up and using IT data collection formats and databases to produce management information

Skills & knowledge

• Knowledge of a range of policies and management procedures
• Knowledge of data protection legislation and information governance requirements

Checks & eligibility

• Valid UK right-to-work documentation

Nice to have

• Willingness to train and develop further skills
• Experience using the Datix system
• Experience using the Central Alerting System
• Knowledge of business management procedures
• Involvement in audit, setting up and monitoring projects, and an understanding of quality issues
• Understanding of service level agreements and key performance indicators and their link to business aims

What’s offered

• NHS pay and pensions
• Fringe High-Cost Allowance of 5% per annum, pro rata
• Training and development, including the care certificate and apprenticeships
• Numeracy and literacy courses
• Access to the Nursing Associate programme
• Management and leadership courses and programmes