Specialist Administrator

The Methodist Church in Britain; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Provide CIC, a social enterprise delivering community health and social care, seeks an experienced administrator to support the Quality and Safety Team and manage confidential case records. You will maintain complex databases, produce dashboards for clinical leads, and take minutes at senior meetings, including board reports.

The role requires three years of administrative experience and detailed Microsoft Office skills, with the ability to handle sensitive information and coordinate multiple

Qualifications

• Formal training in administrative processes and management procedures.
• Word processing or typing competency at RSA Stage II level or equivalent.
• GCSEs (English and maths) at minimum.
• Strong English and grammar for correspondence.

Responsibilities

• Set up administrative processes for the Quality and Safety Team.
• Handle highly confidential information and apply information sharing rules.
• Prioritise workload and escalate urgent items as needed.
• Review and format procedural documents and track review dates.
• Coordinate agendas, take minutes at high‑level meetings, and prepare reports.
• Compile complex action plans and monitor deadlines.
• Maintain databases and produce dashboards for clinical leads’ reports.
• Create presentations from supplied data and act as first point of contact.

Skills

Microsoft Office

Time management

Initiative

Communication skills

Minute taking

Attention to detail

Education

BTEC or equivalent administrative training

RSA Stage II in word processing or typing

GCSEs including English and maths

Tools

Database management

Reporting dashboards

Job description

This administrative post supports the Quality and Safety Team at Provide CIC, a social enterprise delivering community health and social care. The work covers private case records, complex databases feeding quality dashboards, and minute-taking at senior meetings, including reports for the Board. The post holder handles sensitive case information, sets up administrative processes and acts as first point of contact by phone and email, with some personal assistant duties. Three years' administrative experience and detailed Microsoft Office skills are needed.

What the job involves

• Lead on setting up administrative processes for the Quality and Safety Team, working alongside other administrators
• Receive and manage highly confidential, sometimes distressing information, applying information sharing frameworks case by case
• Prioritise workload and identify events that need urgent action or escalation
• Review and format procedural documents, monitoring compliance with review dates
• Co-ordinate agendas and papers and take minutes at multiple high-level meetings
• Prepare reports for committees, including the Provide Board
• Type complex action plans and monitor actions against deadlines
• Maintain complex databases and produce reporting dashboards for clinical leads' quality assurance reports
• Create presentations from supplied information
• Act as first point of contact for teams and customers by telephone and email
• Provide confidential administrative and personal assistant support

What’s required

Qualifications

• BTEC or equivalent knowledge of administrative processes and management procedures, gained through formal training
• RSA Stage II in word processing or typing, or demonstrable equivalent standard and experience
• Four GCSEs at grade C or above, or equivalent, preferably including English and maths
• Good standard of English and grammar to compose letters and correct correspondence

Experience

• Minimum of three years in an administrative role supporting a team
• Experience of implementing and using administrative systems
• Experience of taking minutes at high-level meetings
• Experience of co-ordinating several diaries
• Experience of data collection

Skills & knowledge

• Detailed knowledge of Microsoft Office, including Word, PowerPoint, Excel and Outlook
• Ability to prioritise workload and competing deadlines for each team
• Ability to work on own initiative
• Ability to follow Provide guidelines and policies
• Excellent interpersonal and communication skills, oral, written and electronic

Nice to have

• Experience of working in a health or social care setting
• Knowledge and understanding of confidentiality and information sharing frameworks
• Typing speed of 50 words per minute