Patient Experience Directorate Administrator

The Methodist Church in Britain; England; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Ongoing training and developmentopps

Established professional networks

Job summary

Norfolk & Suffolk Foundation NHS Trust is seeking an experienced administrator within the Patient Experience Directorate to support complaints, PALS, patient experience and health equity. You will manage meetings, reporting, communications and directorate business administration, acting as a central point of contact for patient engagement and co-production work.

You will maintain records, support service improvement initiatives, coordinate staff, and ensure consistent administrative standards

Qualifications

• Secretarial qualifications or equivalent experience.
• Experience with secretarial procedures at senior level.
• Ability to work with senior staff across a large organisation.
• Experience at PA level.

Responsibilities

• Act as central point of contact for patient experience, participation, co-production, involvement, engagement and feedback.
• Coordinate meetings, governance processes, reporting arrangements, communications and business administration across the directorate.
• Support delivery of strategic and operational priorities, services, programmes and projects.
• Ensure directorate systems and processes are effective.
• Maintain accurate records and reports.
• Contribute to service improvement initiatives that support high-quality, inclusive services.
• Coordinate and support designated administrative staff.
• Maintain consistent administrative standards and manage workload.
• Ensure the smooth running of directorate business.

Skills

Maintaining administrative systems

Education

Secretarial diploma

Advanced Level NVQ 2 Customer Services

NVQ 3 Business Administration

Job description

This administrator post sits within the Patient Experience Directorate at Norfolk & Suffolk Foundation NHS Trust, covering Complaints and PALS and Patient Experience and Health Equity. The postholder provides administrative, governance and coordination support, including meetings, reporting, communications and directorate business administration. The role acts as a central point of contact for patient experience, participation and co-production work, and coordinates designated administrative staff. The trust cannot sponsor a visa, so candidates must already hold an independent right to work.

What the job involves

• Act as central point of contact for patient experience, participation, co-production, involvement, engagement and feedback
• Coordinate meetings, governance processes, reporting arrangements, communications and business administration across the directorate
• Support delivery of strategic and operational priorities, services, programmes and projects
• Ensure directorate systems and processes are effective
• Maintain accurate records and reports
• Contribute to service improvement initiatives that support high-quality, inclusive services
• Coordinate and support designated administrative staff
• Maintain consistent administrative standards and manage workload
• Ensure the smooth running of directorate business

What's required

Qualifications

• Pitman, RSA III Typing or Word Processing Diploma, or equivalent secretarial experience
• Advanced Level NVQ 2 Customer Services
• NVQ 3 Business Administration or equivalent

Experience

• Experience of a full range of secretarial procedures and systems, gained at senior level
• Working under pressure and on own initiative without supervision
• Working with senior staff across a large organisation
• Experience of working at PA level

Skills & knowledge

• Maintaining administrative or secretarial systems

Checks & eligibility

• Right to work in the UK without sponsorship

Nice to have

• Shorthand
• ECDL
• IPM
• CareFirst
• Day to day line management
• Knowledge of NHS policy and procedures
• Establishing or reviewing administrative systems

What's offered

• Ongoing training and development opportunities
• Established professional networks