Education and Patient Safety Administrator

The Methodist Church in Britain; Scunthorpe; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Skills development

Career development

Job summary

Lindsey Lodge seeks an administrator to support the Quality and Education Lead and the Education and Patient Safety teams. You will handle training bookings, records, and compliance, and assist with incident logging and investigations. The role involves confidential information and a 22.5-hour rota.

Key duties include coordinating induction days, maintaining data quality, and producing routine reports and dashboards. Experience in admin, GDPR awareness and MS Office are essential.

Qualifications

• NVQ Level 3 in administration or equivalent experience.
• Experience in an administrative or clerical role with knowledge of work procedures.
• Experience with databases and Microsoft Office.
• Understanding of confidentiality, GDPR and information governance.

Responsibilities

• Provide day-to-day administrative support to the Quality and Education Lead and the Education and Patient Safety teams.
• Coordinate educational programmes, including bookings, registers, certificates and training venues.
• Track staff training compliance and maintain training records and databases, including mandatory and statutory training.
• Support patient safety initiatives, including implementation of the Patient Safety Incident Response Framework (PSIRF).
• Log, track and update incidents, complaints and learning outcomes.
• Coordinate investigations and collate documentation.
• Act as a point of contact for education, training and patient safety queries, liaising with internal and external stakeholders.
• Manage diaries, arrange meetings, prepare agendas, take minutes and follow up actions.
• Produce routine reports, dashboards and data summaries, such as training compliance and incident trends.
• Arrange induction training for new employees and volunteers with the workforce team and line managers, and coordinate the quarterly corporate induction day.
• Support audits, inspections, data validation and quality assurance processes, and disseminate learning from incidents and safety alerts.
• Maintain accurate electronic and paper filing systems in line with data protection requirements.

Skills

Organisational skills

Time management

Communication skills

Confidentiality

Attention to detail

Education

NVQ Level 3 in administration

NVQ Level 3 in Business Administration (Nice to have)

Equivalent experience

Tools

Microsoft Office (Word, Excel, Outlook)

Databases

Job description

Lindsey Lodge's education and patient safety teams need an administrator to support the Quality and Education Lead. The work centres on booking and recording staff training, tracking mandatory training compliance, arranging the quarterly corporate induction and logging incidents, complaints and investigation paperwork. The post is a 22.5-hour shift pattern on a rota, with confidential information handled throughout. Candidates need NVQ Level 3 or equivalent experience in administration.

What the job involves

• Provide day-to-day administrative support to the Quality and Education Lead and the Education and Patient Safety teams
• Coordinate educational programmes, including bookings, registers, certificates and training venues
• Track staff training compliance and maintain training records and databases, including mandatory and statutory training
• Support patient safety initiatives, including implementation of the Patient Safety Incident Response Framework (PSIRF)
• Log, track and update incidents, complaints and learning outcomes
• Coordinate investigations and collate documentation
• Act as a point of contact for education, training and patient safety queries, liaising with internal and external stakeholders
• Manage diaries, arrange meetings, prepare agendas, take minutes and follow up actions
• Produce routine reports, dashboards and data summaries, such as training compliance and incident trends
• Arrange induction training for new employees and volunteers with the workforce team and line managers, and coordinate the quarterly corporate induction day
• Support audits, inspections, data validation and quality assurance processes, and disseminate learning from incidents and safety alerts
• Maintain accurate electronic and paper filing systems in line with data protection requirements

What’s required

Qualifications

• NVQ Level 3 in administration or a relevant subject, or equivalent experience

Experience

• Experience in an administrative or clerical role, with knowledge of work procedures and practices
• Experience of working with databases and Microsoft Office (Word, Excel, Outlook)
• Understanding of general administrative procedures
• Awareness of confidentiality, GDPR and information governance

Skills & knowledge

• Good organisational and time management skills, with the ability to make judgements, some requiring analysis
• Strong written and verbal communication, including tact and persuasion
• Ability to manage confidential and sensitive information
• Attention to detail and accuracy
• Ability to work independently within agreed policies, with line management support readily available
• Strong organisational skills with the ability to prioritise tasks

Other

• Reliable and dependable, working consistently to deadlines
• Flexible and adaptable to changing workloads and priorities
• Demonstrates core hospice values of respect, kindness and integrity

Nice to have

• NVQ Level 3 in Business Administration, with data or IT modules
• Proactive approach, using initiative to improve processes
• Interest in patient safety, quality improvement or education
• Knowledge of patient safety systems
• Experience of working in a healthcare setting
• Experience supporting training or education programmes
• Willingness to learn new systems and develop skills

What’s offered

• Opportunities to develop skills and competencies
• Focus on education and development of the workforce, with support for personal development