Governance & Quality Coordinator

The Methodist Church in Britain; West Midlands; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Good work-life balance

Staff development support

Job summary

Wye Valley NHS Trust is seeking a Governance Analyst to join the Clinical Support Division. You will coordinate incident management, support the risk register, and produce governance dashboards and reports for directorates and committees, ensuring compliance with CQC, PSIRF and duty of candour.

NHS experience and complaints handling are essential. The role involves collaboration with divisional governance leads, analysing themes from incidents, risks, and complaints, and driving timely,

Qualifications

• Degree in a relevant subject or governance experience.
• Experience in NHS governance, quality or risk management advantageous.
• Experience producing reports and dashboards for governance committees.

Responsibilities

• Coordinate incident management across the division.
• Facilitate response to patient safety incidents.
• Support maintenance of divisional risk register and actions from incidents, risks and complaints.
• Analyse incidents for themes and trends.
• Provide dashboards and governance/quality reports for directorates/division.
• Coordinate governance processes for complaints, incidents, audits, NICE guidance and risk.
• Produce high-quality reports and support assurance to divisional committees.
• Facilitate learning from incidents and complaints.
• Help embed CQC PSIRF and duty of candour compliance.
• Work with divisional/directorate governance leads.

Skills

Communication in sensitive situations

MS Office & databases

Report writing

Organisation & deadlines

Influencing & negotiation

NHS knowledge

Education

Degree in business administration, quality or risk management

Tools

Ideagen

Microsoft Office

Databases

Job description

This post sits in the governance team of the Clinical Support Division at Wye Valley NHS Trust and reports to the Professional Lead for governance. The holder coordinates and analyses divisional processes for incidents, complaints, audits, risk and NICE guidance, and turns them into reports and dashboards for committees. The work is done alongside Directorate Quality Leads, supporting compliance with CQC, PSIRF and duty of candour. Recent NHS experience and complaints handling are essential, and a degree or equivalent governance experience is needed.

What the job involves

• Coordinate incident management across the division
• Facilitate response to patient safety incidents
• Support maintenance of the divisional risk register and coordinate actions from incidents, risks and complaints
• Analyse and review incidents for themes and trends
• Provide routine dashboards and governance and quality reports for directorates and the division
• Coordinate administration and routine analysis of governance processes for complaints, incidents, audits, accreditation, NICE guidance and risk
• Produce high-quality reports and support assurance to divisional committees
• Facilitate learning from incidents and complaints
• Help embed compliance with CQC regulations, PSIRF and duty of candour
• Work closely with divisional and directorate governance leads

What’s required

Qualifications

• Degree in a relevant subject such as business administration, quality or risk management, or equivalent experience in a governance, quality or analytical role

Experience

• Experience of working in the NHS
• Experience of producing reports and dashboards
• Experience of dealing with sensitive situations
• Complaints handling and investigation experience

Skills & knowledge

• Ability to communicate effectively in sensitive situations
• Comprehensive knowledge of Microsoft Office and use of databases and commercial IT systems
• Excellent report writing skills
• Strong organisational skills, working under pressure and towards deadlines
• Influencing, negotiating and motivating others
• Understanding of NHS organisation and current issues

Nice to have

• Qualification in quality improvement, patient safety or risk management, or equivalent experience
• Comprehensive understanding of external assessment or regulation in the NHS or other public service
• Good level of governance knowledge and experience of working in a clinical governance arena
• Experience with incident reporting systems such as Ideagen
• Experience in a healthcare governance setting covering governance, complaints, patient experience, risk, audit and quality standards including CQC
• Experience of undertaking audits, including clinical audits

What’s offered

• Good work-life balance
• Support to help staff achieve their full potential