Band 3 Ward Administrator

The Methodist Church in Britain; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

University Hospitals Birmingham NHS Foundation Trust is seeking two Ward Administrators to cover Wards 513, 516 and 518. One part-time post for 12 months on Ward 516; one full-time post for 6 months across Wards 513 and 518.

Role focuses on correspondence, records, meetings, supplies and ward information systems. Applicants should have NVQ Level 3 in Business Administration or equivalent and prior administrative experience in a busy environment.

Qualifications

• GCSE English and Maths, grades A-C or 9-4.
• NVQ Level 3 in Business Administration or equivalent administrative experience.

Responsibilities

• Managing correspondence.
• Maintaining accurate records.
• Arranging and minuting meetings.
• Ordering essential supplies.
• Supporting workforce administration processes.
• Coordinating communications with internal and external stakeholders.
• Maintaining ward information systems accurately and confidentially.
• Working with clinical and management teams on the day-to-day running of the ward.
• Contributing to continuous improvement of administrative systems and processes.
• Ensuring compliance with Trust policies, governance requirements and operational standards.
• Enabling clinical staff to focus on safe, effective and patient-centred care.

Skills

Confidentiality

Data protection

Information governance

Planning & prioritising

Education

GCSE English & Maths (A-C/9-4)

NVQ Level 3 in Business Administration

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Two temporary Ward Administrator posts at the Queen Elizabeth Hospital, covering Wards 513, 516 and 518 for University Hospitals Birmingham NHS Foundation Trust. One part-time post runs for 12 months on Ward 516, and one full-time post runs for 6 months across Wards 513 and 518. The work centres on correspondence, records, meeting minutes, supplies and ward information systems, and the post holder moves between sites and wards. Prior experience of an administrative environment is essential, alongside an NVQ Level 3 in Business Administration or equivalent.

What the job involves

• Managing correspondence
• Maintaining accurate records
• Arranging and minuting meetings
• Ordering essential supplies
• Supporting workforce administration processes
• Coordinating communications with internal and external stakeholders
• Maintaining ward information systems accurately and confidentially
• Working with clinical and management teams on the day-to-day running of the ward
• Contributing to continuous improvement of administrative systems and processes
• Ensuring compliance with Trust policies, governance requirements and operational standards
• Enabling clinical staff to focus on safe, effective and patient-centred care

What's required

Qualifications

• GCSE English and Maths, grades A-C or 9-4
• NVQ Level 3 in Business Administration or equivalent administrative experience

Experience

• Working with the public and delivering high-quality customer service
• Using Microsoft Office (Word, Excel, Outlook)
• Using IT systems for data entry and information retrieval
• Working in a busy, fast-paced environment
• Administrative role, preferably in health or care, including filing and minute taking
• Coordinating meetings, clinics or service activities, and managing diaries or appointments

Skills & knowledge

• Understanding of confidentiality, data protection and information governance
• Planning, prioritising and managing own workload to deadlines
• Working under pressure with competing deadlines, keeping accuracy and attention to detail

Other

• Commitment to a high professional standard, with reliability, integrity and initiative
• Meeting the travel requirements of the role, including cross-site working
• Willingness to learn and take part in training, appraisal and development

Nice to have

• IT qualification such as ECDL
• RSA Level 3 typing or equivalent administrative experience
• Understanding of patient-centred care and the role of clinical administration in patient pathways