NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, where you'll support critical network operations and ensure seamless connectivity. This role offers the opportunity to work in a high-performing team dedicated to managing complex infrastructure. You'll handle incident resolution, coordinate with stakeholders, and contribute to a culture of inclusivity and growth. With a commitment to skill development and a supportive work environment, this position is perfect for those looking to make a significant impact in the tech industry.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Previous NOC environment experience is ideal.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office proficiency

Job description

Job Title:

NOC Technician (Previous Relevant Experience is Required), Peterborough

Client:

Telent

Location:

Peterborough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure that keeps the nation's networks connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with traffic providers, regional control, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power issues affecting the network.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with stakeholders at all levels.
• Proficiency in Microsoft Office applications.

What We Offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients, fostering skill development and impact. We value an inclusive culture that respects diversity and encourages authenticity and growth.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video here!

We are committed to diversity and inclusion, ensuring everyone feels valued and empowered to reach their potential. Our teams reflect the diverse communities we serve.