NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, where you'll be part of a dynamic team dedicated to maintaining critical infrastructure. This role offers the chance to innovate while providing essential support in a fast-paced environment. You will manage incident tickets, liaise with customers, and coordinate with various teams to ensure seamless operations. With a commitment to diversity and inclusion, this organization values your contributions and offers opportunities for skill development across multiple sectors. If you're ready to make a significant impact, this is the role for you!

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts through Telent Reward scheme

Qualifications

• Experience supporting Enterprise and Service Provider Networks in a NOC environment.
• Strong communication skills for liaising at all levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create and manage network incident tickets based on customer reports.
• Coordinate with utility companies during power-related network issues.

Skills

1st Line diagnostics

Incident resolution

Excellent communication skills

Microsoft Office proficiency

Job description

Job Title: NOC Technician (Previous Relevant Experience Required) - Milton Keynes

Client:

Telent

Location:

Milton Keynes

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts to make a significant impact. Be part of a high-performing team managing complex, critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets based on customer reports.
3. Action Service Requests.
4. Assign tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant teams and providers.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

1. Experience with 1st Line diagnostics and incident resolution.
2. Excellent communication skills and ability to liaise at all levels.
3. Proficiency with Microsoft Office.

What We Offer:

A diverse career with opportunities to develop new skills and make an impact across various sectors, roles, and technologies. We value an inclusive culture that respects diversity and encourages everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts through Telent Reward scheme.

Learn More About Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, ensuring everyone feels valued and empowered to reach their full potential. Our teams reflect the communities we serve.