NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Stevenage; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Technician to join their dynamic Engineering Team. In this role, you will provide essential administrative support to ensure incident resolution aligns with procedures and KPIs. You will handle incoming communications, create and manage network incident tickets, and coordinate with various teams and utility companies. This position offers a versatile career path with opportunities for skill development and a commitment to fostering an inclusive culture. Join a high-performing team and contribute to keeping the nation's infrastructure connected and protected 24/7.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Strong communication skills to liaise with all levels of seniority.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office

Job description

Social network you want to login/join with:

NOC Technician (Previous Relevant Experience is Required), Stevenage

Client:

Telent

Location:

Stevenage

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts. Be part of a high-performing team managing complex, critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support and engineering teams, and other providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers and field resources.
• Communicate incident updates to customers.
• Coordinate with utility companies regarding power issues.

Who you are:

Experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Good understanding of Microsoft Office.

What we offer:

A versatile career with opportunities to develop new skills and make an impact. We foster an inclusive culture that values diversity and encourages everyone to thrive.

The additional benefits include:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone can be themselves and reach their potential. Our teams reflect the diverse communities we serve.