NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, where you will play a critical role in ensuring the reliability of the nation's networks. This position offers an exciting opportunity to work in a dynamic environment, providing essential support to the NOC engineering team. You will be responsible for managing incidents, coordinating with various teams, and ensuring that service requests are handled efficiently. With a commitment to diversity and inclusion, this innovative firm values your contributions and offers a range of benefits to support your professional growth and well-being.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment preferred.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets from customer reports.
• Manage incident tickets with updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office proficiency

Job description

Job Title:

NOC Technician (Previous Relevant Experience is Required), Cambridge

Client:

Telent

Location:

Cambridge

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions that impact critical infrastructure. Be part of a high-performing team managing complex work to keep the nation's networks connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role requires working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to support teams and service providers.
5. Manage incident tickets with updates.
6. Coordinate traffic management activities.
7. Communicate incident updates with customers.
8. Coordinate with utility companies regarding power issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across seniority levels.
• Proficiency with Microsoft Office.

What We Offer:

A diverse and inclusive environment with opportunities to develop skills across sectors, roles, and technologies. We value talent and foster a culture of respect and diversity.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video to discover more about us.

We are committed to creating a diverse and inclusive workplace where everyone can thrive and be themselves.