NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a NOC Technician to join their Engineering Team in Coventry. This role involves supporting the NOC engineering team, ensuring incidents are resolved efficiently while maintaining the nation's critical infrastructure connectivity. As part of a high-performing team, you'll handle incoming communications, create incident tickets, and coordinate with various teams to ensure smooth operations. The company offers a supportive environment for professional growth, with a commitment to diversity and inclusion. If you're passionate about technology and ready to make a significant impact, this opportunity is for you.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience in supporting Enterprise and Service Provider Networks, preferably in a NOC environment.
• Strong communication skills and ability to liaise with various seniority levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office proficiency

Job description

Job Title:

NOC Technician (Previous Relevant Experience Required), Coventry

Client:

Telent

Location:

Coventry, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts to make a significant impact. Be part of a high-performing team managing complex and critical work, helping to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved per procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support and engineering teams, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management, liaising with providers and regional teams.
• Communicate incident updates to customers.
• Coordinate with utility companies regarding power-related network issues.

Who You Are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with various seniority levels.
• Proficiency in Microsoft Office packages.

What We Offer:

A career at Telent offers opportunities across various sectors, roles, technologies, and clients, supporting your development and skills growth. We are committed to an inclusive culture that values diversity and encourages everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with buy/sell options or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More:

Click here for the Telent Video!

We are dedicated to fostering a diverse and inclusive environment where everyone can be their authentic selves and reach their full potential. Our teams reflect the communities we serve, enriching our work and culture.