NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Nottingham; On-site; GBP 25,000 - 45,000; Full time

Job summary

An innovative company is seeking a NOC Technician to join their Engineering Team in Nottingham. This role involves supporting critical infrastructure and ensuring incident resolutions meet contractual KPIs. You will work closely with a high-performing team, handling incoming communications and managing network incidents. The position offers a diverse career with opportunities to develop skills across various sectors and technologies. Join a culture that values diversity and fosters personal growth while making a significant impact on the connectivity of the nation.

Benefits

34 days holiday (including public holidays)

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience in supporting Enterprise and Service Provider Networks.
• Previous experience in a NOC environment is ideal.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office proficiency

Job description

Job Title:

NOC Technician (Previous Relevant Experience Required), Nottingham

Client:

Telent

Location:

Nottingham, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure that keeps the nation connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incidents are resolved per procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate incident updates to customers.
8. Collaborate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills across all levels.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career with opportunities to develop skills across sectors, roles, and technologies. We foster an inclusive culture that values diversity and ideas, supporting your growth and impact.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video for more insights.

We are committed to diversity and inclusion, ensuring our teams reflect the communities we serve. Everyone should feel they belong, be themselves, and reach their full potential.