NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an NOC Technician, where you'll be empowered to innovate and support critical infrastructure. This role involves working closely with a high-performing engineering team, providing essential administrational support, and ensuring incidents are resolved efficiently. With a commitment to diversity and inclusion, this organization values your unique contributions and offers a supportive environment for professional growth. Enjoy generous holiday options, a pension scheme, and various family-friendly policies while making a significant impact in a dynamic and rewarding setting.

Benefits

34 days holiday including public holidays

Company pension scheme

Family friendly policies

Occupational health support

Discounts on Cinema, Restaurants and Shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks in a NOC environment.
• Good communication skills to liaise with various levels of seniority.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create and manage network incident tickets from customer reports.
• Organise traffic management and liaise with utility companies.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office

Job description

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NOC Technician (Previous Relevant Experince is Required), northampton

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Client:

Telent

Location:

northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will be required to work to provide administrational support to the NOC engineering team, to assist in ensuring that all incidents are resolved in accordance with procedures, working to meet contractual KPIs. The role involves working as part of a 24/7 365 day shift rota.

What you’ll do:

Handle incoming phone call and email traffic and respond in line with KPIs.

Create network incident tickets arising from customer reports.

Action Service Requests

Allocate/despatch tickets to technical support and field engineering groups, and other service providers.

Manage Incident tickets, ensuring regular and comprehensive updates.

Organise traffic management, including coordinating traffic management provider, regional control team, and field resource.

Liaise with customers to provide updates on network incidents.

Liaise with utility companies where power loss is causing a network issue.

Who you are:

You will have previous experience supporting Enterprise and Service Provider Networks ideally within a NOC environment.

Key Requirements:

Experience of 1st Line diagnostics and incident resolution

Good communication skills and ability to liaise with people at all levels of seniority

A good understanding of Microsoft Office packages.

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually

Company pension scheme

A range of family friendly policies

Occupational health support and wellbeing Portal

Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.