NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Technician to join their Engineering Team. You will play a vital role in ensuring seamless network operations and incident resolution, contributing to the management of critical infrastructure that keeps the nation's networks connected 24/7. This position offers a dynamic work environment with opportunities for skill development and career growth. With a commitment to diversity and inclusion, the company fosters a culture where every individual can thrive and make an impact. If you are passionate about technology and customer service, this role is perfect for you.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experience in supporting Enterprise and Service Provider Networks.
• Previous NOC environment experience preferred.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office

Job description

Social network you want to login/join with:

NOC Technician (Previous Relevant Experience is Required), Leicester

Client:

Telent

Location:

Leicester

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent and be empowered to innovate and develop solutions, working closely with technical experts dedicated to impactful work. Be part of a high-performing team managing complex and critical infrastructure that keeps the nation's networks connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineers, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with providers, regional control, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels of seniority.
• Good understanding of Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients, allowing skill development and impact. We are committed to fostering an inclusive culture that values diversity and ideas, enabling everyone to thrive.

The additional benefits with this role:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are passionate about creating an environment that champions diversity and inclusion, where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve, and we value every individual's contribution.