NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a NOC Technician to join their Engineering Team in Luton. This role is pivotal in ensuring the smooth operation of national infrastructure, providing essential administrative support to the NOC engineering team. As part of a dynamic team, you will engage in incident resolution and customer communication, contributing to a vital 24/7 service. With opportunities for professional growth and a commitment to diversity, this position offers a rewarding career path in a supportive environment. Embrace the chance to make a significant impact while developing your skills in a collaborative setting.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience in supporting enterprise and service provider networks.
• Experience in a NOC environment preferred.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

1st line diagnostics

incident resolution

strong communication skills

Microsoft Office proficiency

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), Luton, Bedfordshire

Client: Telent

Location: Luton, Bedfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions that impact national infrastructure. As a high-performing team, we work on complex and critical tasks to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets based on customer reports.
3. Process Service Requests.
4. Assign tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant providers and teams.
7. Communicate incident updates to customers.
8. Coordinate with utility companies for power-related network issues.

Candidate Profile:

Previous experience supporting enterprise and service provider networks, preferably in a NOC environment.

Key Requirements:

• Experience with 1st line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with individuals at all levels.
• Proficiency in Microsoft Office applications.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for development and impact. We foster an inclusive culture that values diversity and encourages authentic self-expression and growth.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video to discover more about us.

We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse backgrounds of the communities we serve.