NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, providing essential support to the engineering team. This role is pivotal in ensuring incident resolution aligns with procedures and contractual KPIs, working on a 24/7 shift rota. You'll handle customer communications, manage network incidents, and contribute to a culture that values diversity and inclusion. With opportunities for career development across various sectors, this position offers a chance to thrive in a supportive environment that recognizes individual contributions. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

34 days holiday including public holidays

Pension schemes

Family-friendly policies

Health support

Discounts through Telent Rewards

Qualifications

• Previous experience supporting enterprise and service provider networks.
• Ideal experience within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create and manage network incident tickets based on customer reports.
• Coordinate traffic management activities with relevant teams.

Skills

1st line diagnostics

incident resolution

communication skills

Microsoft Office

Job description

The job description is detailed and informative but can benefit from improved formatting and removal of irrelevant or redundant content to enhance clarity and focus.

Revised Job Description:

Position: NOC Technician (Previous Relevant Experience Required) - Hemel Hempstead

Client: Telent

Location: Hemel Hempstead, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join Telent's Engineering Team to support critical infrastructure. As a NOC Technician, you will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create and manage network incident tickets based on customer reports.
3. Action Service Requests and allocate tickets to support teams and service providers.
4. Manage incident tickets with regular updates.
5. Coordinate traffic management activities with relevant teams and providers.
6. Communicate with customers and utility companies regarding network issues.

Candidate Profile:

Previous experience supporting enterprise and service provider networks, ideally within a NOC environment. Skills in 1st line diagnostics, incident resolution, and good communication skills are essential. Familiarity with Microsoft Office is also required.

What We Offer:

Opportunities for career development across various sectors and technologies. We foster an inclusive culture that values diversity and individual contributions. Benefits include 34 days holiday (including public holidays) with options to buy or sell days, pension schemes, family-friendly policies, health support, and discounts through Telent Rewards.

About Telent:

We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.