NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician in High Wycombe, where you'll be part of a dynamic engineering team dedicated to maintaining critical infrastructure. This role involves managing incident tickets, coordinating with various teams, and ensuring effective communication with customers. Enjoy a diverse career with opportunities for growth and learning, all within an inclusive culture that values your contributions. With a focus on innovation and teamwork, you will play a vital role in delivering high-quality support in a 24/7 operational environment.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Wellbeing portal

Discounts on cinema and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Ideally worked in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), High Wycombe

Client: Telent

Location: High Wycombe, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Details

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to making a significant impact. Be part of a high-performing team handling complex and critical tasks, helping to maintain the nation's vital infrastructure 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets based on customer reports.
• Action Service Requests.
• Assign tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management, liaising with providers, control teams, and field resources.
• Communicate with customers regarding network incidents.
• Coordinate with utility companies during power loss issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Good understanding of Microsoft Office packages.

What We Offer:

A diverse career across many sectors, roles, and technologies, with opportunities for growth, learning, and impact. We foster an inclusive culture that values diversity and encourages authenticity and success at work.

Additional Benefits:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn More:

Watch our Telent Video to discover more about us!

We are committed to diversity and inclusion, ensuring everyone feels valued, respected, and empowered to reach their potential. Our teams reflect the diverse communities we serve.