NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a NOC Technician to join their dynamic Engineering Team. In this role, you will provide essential administrative support to ensure efficient incident resolution and maintain critical network operations. You'll be part of a high-performing team, working on a 24/7 shift rota to keep the nation's infrastructure connected. This position offers a diverse career path with opportunities for personal and professional growth, all within an inclusive culture that values diversity and individual expression. If you have a passion for technology and a commitment to excellence, this could be the perfect opportunity for you.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts through Telent Reward scheme

Qualifications

• Experience supporting Enterprise and Service Provider Networks in a NOC environment.
• Strong communication skills across all seniority levels.

Responsibilities

• Handle incoming calls and emails, ensuring KPIs are met.
• Create and manage network incident tickets from customer reports.
• Coordinate with utility companies during network issues.

Skills

1st Line Diagnostics

Incident Resolution

Microsoft Office

Communication Skills

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), Slough

Client: Telent

Location: Slough, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working with technical experts committed to making an impact. Be part of a high-performing team handling complex, critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant providers and teams.
• Update customers on network incidents.
• Coordinate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Excellent communication skills across all seniority levels.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for development and impact. We foster an inclusive culture that values diversity and individual expression.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts through Telent Reward scheme.

Learn More:

Watch our Telent Video to discover more about us!

We are committed to diversity and inclusion, ensuring everyone feels they belong, can be themselves, and reach their potential. Our teams reflect the communities we serve.