NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Watford; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Technician to join their Engineering Team. This role involves providing vital administrative support to ensure incidents are resolved effectively, contributing to the smooth operation of network services. With a focus on collaboration and communication, you'll engage with customers and technical teams to maintain high service standards. The company offers a supportive environment with opportunities for growth and a range of benefits, including generous holiday options and a pension scheme. Join a team that values diversity and fosters an inclusive culture.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment is preferred.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets and manage updates.
• Coordinate with utility companies regarding network issues.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office

Job description

Social network you want to login/join with:

NOC Technician (Previous Relevant Experience is Required), Watford, Hertfordshire

Client:

Telent

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex, critical work to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved per procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Good understanding of Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across sectors, roles, technologies, and clients, supporting your development and skills growth. We foster an inclusive culture that values diversity and enables everyone to thrive.

The additional benefits include:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Rewards.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.