NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician in Colchester, where you will play a vital role in maintaining the nation's critical infrastructure. This position offers the opportunity to work within a dynamic Engineering Team, providing essential administrative support to ensure incidents are resolved efficiently. With a focus on innovation and collaboration, you will engage with stakeholders at all levels while developing your skills in a supportive environment. Enjoy a diverse career with numerous opportunities for growth and a range of benefits that enhance your work-life balance.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience within a NOC environment is ideal.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Excellent communication skills

Proficiency with Microsoft Office

Job description

The job description is generally well-structured and informative. However, it can be improved for clarity and emphasis by properly organizing the sections and ensuring consistent formatting using HTML tags. Minor grammatical adjustments may also enhance professionalism. Here is a refined version:

Job Title: NOC Technician (Previous Relevant Experience Required) - Colchester

Client:

Telent

Location:

Colchester, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent and be empowered to innovate and develop solutions, working closely with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex and critical tasks, helping to build and maintain the nation's critical infrastructure's connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved according to procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What You’ll Do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Action Service Requests.
• Allocate/despatch tickets to support teams, field engineers, and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management, liaising with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies during power-related network issues.

Who You Are:

You have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Excellent communication skills and ability to liaise with stakeholders at all levels.
• Proficiency with Microsoft Office packages.

What We Offer:

A diverse career with opportunities across many sectors, roles, and technologies. We support your growth, learning, and impact. Our inclusive culture celebrates diversity, ideas, and individuality.

The Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More About Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, fostering an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.