NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated NOC Technician to join their Engineering Team in Basildon. This role offers the chance to support critical infrastructure, ensuring seamless operations in a 24/7 environment. As part of a high-performing team, you will handle incident management, liaise with customers, and coordinate with utility companies during network issues. With opportunities for growth and development, this position is perfect for those looking to make a significant impact while working in a dynamic and inclusive culture. Join us to help keep the nation's networks connected and protected!

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience within a NOC environment is preferred.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line Diagnostics

Incident Resolution

Strong Communication Skills

Microsoft Office

Job description

The job description is generally well-structured but can be improved for clarity and focus. Minor formatting adjustments can enhance readability and engagement. Here is the refined version:

NOC Technician (Previous Relevant Experience Required), Basildon

Client: Telent

Location: Basildon, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working closely with technical experts committed to making a significant impact. Be part of a high-performing team handling complex and critical tasks, helping to keep the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution according to procedures and meeting contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to support groups and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant teams and providers.
• Communicate with customers about network incidents.
• Coordinate with utility companies during power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Good understanding of Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, allowing you to develop new skills and make an impact. We are committed to creating an inclusive culture that values diversity and encourages everyone to be themselves and thrive.

The additional benefits include:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Rewards scheme.

Learn more about Telent:

Click here for the Telent Video!

We are dedicated to fostering diversity and inclusion, ensuring everyone feels they belong, can be authentic, and reach their full potential. Our teams should reflect the diverse backgrounds of the communities we serve.