NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician in Chelmsford, where you'll support critical infrastructure and work closely with technical experts. This role offers the chance to innovate while ensuring incidents are resolved efficiently. As part of a dedicated team, you'll manage network incidents, coordinate with various stakeholders, and provide essential support in a 24/7 environment. With opportunities for growth and a commitment to diversity and inclusion, this position is perfect for those looking to make a meaningful impact in the tech industry.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Previous experience in a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets, ensuring regular updates.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office

Job description

The job description is generally well-structured but can be improved for clarity and formatting consistency. Minor adjustments include ensuring uniform use of HTML tags, removing unnecessary or irrelevant content, and enhancing readability. Here is the refined version:

NOC Technician (Previous Relevant Experience Required), Chelmsford

Client: Telent

Location: Chelmsford

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, assisting in ensuring all incidents are resolved according to procedures and meeting contractual KPIs. The role involves working as part of a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
• Manage incident tickets, ensuring regular and comprehensive updates.
• Organise traffic management, coordinating with traffic management providers, regional control teams, and field resources.
• Liaise with customers to provide updates on network incidents.
• Coordinate with utility companies regarding power loss issues affecting the network.

Who you are:

You will have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with people at all levels of seniority.
• A good understanding of Microsoft Office packages.

What we offer:

A career at Telent can span many sectors, roles, technologies, and clients, providing opportunities to develop, learn new skills, and make an impact. We are growing and rely on our committed team to deliver.

We foster an inclusive culture that respects and values diversity and encourages innovative ideas. We want everyone to feel they can be themselves and thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, with options to buy or sell days annually, or 26 days plus public holidays with similar options.
• Company pension scheme.
• A range of family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and is empowered to reach their full potential. People are at the heart of our business, and we believe our teams should reflect the diverse experiences and backgrounds of the communities we support.