NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician and be part of a high-performing team dedicated to maintaining the nation's critical infrastructure. In this role, you will provide essential administrative support to the NOC engineering team, ensuring incidents are resolved efficiently and effectively. With opportunities to develop your skills and contribute to impactful projects, you will thrive in a collaborative environment that values diversity and inclusion. If you have experience in network operations and are looking for a chance to make a difference, this position is perfect for you.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience in supporting Enterprise and Service Provider Networks.
• Ideally experience within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets and manage updates.
• Coordinate with utility companies regarding power loss issues.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office proficiency

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), Ipswich

Join our Engineering Team at Telent and be empowered to innovate and develop common solutions. Work closely with technical experts committed to making a significant impact. Be part of a high-performing team handling complex and critical work, helping to build and maintain the nation's critical infrastructure connected and protected 24/7.

Job Description:

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring all incidents are resolved according to procedures and meeting contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What You’ll Do:

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
• Manage incident tickets with regular and comprehensive updates.
• Organise traffic management, coordinating with traffic management providers, regional control teams, and field resources.
• Communicate with customers to provide updates on network incidents.
• Coordinate with utility companies regarding power loss issues affecting the network.

Who You Are:

You have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with people at all levels of seniority.
• Proficiency with Microsoft Office packages.

What We Offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, enabling you to develop new skills and make an impact. We are committed to creating an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.

The Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through the Telent Reward scheme.

Learn More About Telent:

Click here for the Telent Video!

We are passionate about fostering an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and reach their full potential. Our people are at the heart of our business, reflecting the diverse communities we serve.