NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, where you will be part of a dynamic engineering team dedicated to maintaining critical infrastructure. This role involves providing administrative support in a fast-paced environment, ensuring incident resolution aligns with key performance indicators. You will have the opportunity to develop your skills in a diverse and inclusive culture that values growth and innovation. If you are passionate about technology and eager to make a difference, this position offers a chance to thrive in a supportive and collaborative atmosphere.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment is preferred.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), Dartford

Client:

Telent

Location:

Dartford, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to making a difference. Be part of a high-performing team handling complex, critical work to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets based on customer reports.
3. Action Service Requests.
4. Assign tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant providers and teams.
7. Communicate incident updates to customers.
8. Coordinate with utility companies regarding power issues affecting the network.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels.
• Good knowledge of Microsoft Office.

What We Offer:

A diverse career across sectors, roles, and technologies with growth opportunities. We foster an inclusive culture that values diversity and encourages everyone to be themselves and thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Click here for the Telent Video!

We are committed to diversity and inclusion, aiming to create an environment where everyone feels valued, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.