NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Bolton; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is looking for a dedicated NOC Technician to join their Engineering Team. In this role, you will provide essential support to ensure incident resolution aligns with procedures and contractual KPIs. You will handle incoming communications, create incident tickets, and coordinate with various teams to maintain vital infrastructure connectivity and security. This position offers a diverse career path with opportunities for professional growth and development within a supportive and inclusive environment. If you're passionate about technology and teamwork, this role is perfect for you.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts via Telent Reward scheme

Qualifications

• Previous experience in NOC environment supporting Enterprise and Service Provider Networks.
• Strong communication skills for liaising across various levels.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets based on customer reports and manage updates.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office

Job description

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NOC Technician (Previous Relevant Experience is Required), Bolton, Greater Manchester

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Client:

Telent

Location:

Bolton, Greater Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex, critical tasks to maintain the nation's vital infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets based on customer reports.
• Action Service Requests.
• Assign tickets to support and engineering teams, and other providers.
• Manage incident tickets with updates.
• Coordinate traffic management with providers and regional teams.
• Update customers on network incidents.
• Coordinate with utility companies during power-related issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally in a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across levels.
• Good knowledge of Microsoft Office.

What we offer:

A diverse career across sectors, roles, and technologies at Telent, with opportunities to develop and learn. We value an inclusive culture that respects differences and celebrates ideas, enabling everyone to thrive.

The additional benefits with this role:

• 34 days holiday (including public holidays), with buy/sell options, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts via Telent Reward scheme.

Learn more about Telent:

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We promote diversity and inclusion, reflecting the communities we serve, where everyone can be themselves and reach their full potential.