NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company seeks a dedicated NOC Technician to join their Engineering Team. This role is crucial in managing complex infrastructure that ensures connectivity and security 24/7. You will be responsible for incident resolution, ticket management, and communication with customers and service providers. With a focus on professional growth, this position offers diverse career opportunities and a supportive environment that values inclusivity and development. If you thrive in a fast-paced setting and are passionate about technology, this is the perfect opportunity for you.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts via Telent Reward scheme

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks.
• Preferably worked in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office proficiency

Job description

Social network you want to login/join with:

NOC Technician (Previous Relevant Experience is Required), Sheffield, South Yorkshire

Client:

Telent

Location:

Sheffield, South Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure that keeps the nation connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support and engineering teams, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate incident updates to customers.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills across all seniority levels.
• Proficiency with Microsoft Office.

What we offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for development and impact. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.

Additional benefits:

• 34 days holiday (including public holidays) with buy/sell options or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts via Telent Reward scheme.

Learn more about Telent:

Watch our Telent Video!

We are committed to diversity and inclusion, ensuring our teams reflect the communities we serve. Everyone should feel they belong, be themselves, and reach their potential.