NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, where you'll innovate and develop solutions alongside technical experts. This role is vital in managing complex infrastructure that keeps the nation connected 24/7. You'll support the NOC engineering team, handling incident resolution and ensuring effective communication with customers. With opportunities for career growth and a commitment to diversity, this position offers a supportive and inclusive environment. Enjoy generous benefits like 34 days of holiday and a company pension scheme, making it an exciting opportunity for career advancement.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets from customer reports.
• Manage incident tickets with updates.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office

Job description

Job Title:

NOC Technician (Previous Relevant Experience Required), Liverpool

Client:

Telent

Location:

Liverpool, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts. Be part of a high-performing team managing complex and critical infrastructure that keeps the nation connected and protected 24/7.

The NOC (Network Operations Centre) Technician will support the NOC engineering team by managing incident resolution, working within a 24/7 shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to support and engineering teams.
5. Manage incident tickets with updates.
6. Coordinate traffic management activities.
7. Communicate incident updates to customers.
8. Coordinate with utility companies regarding power issues.

Qualifications:

Experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills.
• Good knowledge of Microsoft Office.

What We Offer:

Opportunities for career growth across sectors, roles, and technologies. We value diversity and foster an inclusive culture where everyone can thrive.

Additional Benefits:

• 34 days holiday (including public holidays) with options to buy or sell days, or 26 days with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch our Telent Video to learn more about us.

We are committed to diversity and inclusion, ensuring our teams reflect the communities we serve.