NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a NOC Technician to join their engineering team in Manchester. This role is crucial for maintaining the nation's critical infrastructure, ensuring seamless communication and incident resolution 24/7. You will work in a dynamic environment, collaborating with technical experts and managing incidents effectively. The position offers opportunities for career growth and skill development within a diverse and inclusive culture. If you have a passion for technology and a commitment to excellence, this role is an exciting opportunity to make a significant impact.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Previous work in a NOC environment preferred.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create and manage network incident tickets from customer reports.
• Coordinate traffic management with providers and field resources.

Skills

1st Line diagnostics

Incident resolution

Strong communication skills

Microsoft Office proficiency

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), Manchester

Client: Telent

Location: Manchester, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Views: 3

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Join Telent's Engineering Team to innovate and drive solutions, working closely with technical experts to make a significant impact. Be part of a high-performing team managing complex, critical infrastructure that keeps the nation's networks connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution according to procedures and meeting contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Collaborate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising at all seniority levels.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities for growth and skill development. We foster an inclusive culture that respects and values diversity, enabling everyone to thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More:

Watch the Telent Video to discover more about us.

We are committed to diversity and inclusion, creating an environment where everyone can be themselves and reach their potential. Our teams reflect the diverse communities we serve.