NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated NOC Technician to join their dynamic Engineering Team. This role is pivotal in ensuring the smooth operation of critical network infrastructure, providing essential administrative support to the NOC engineering team. You'll be at the forefront of incident resolution, managing communications with customers and coordinating with utility companies for network issues. With a commitment to fostering an inclusive culture, this company offers a diverse career path with opportunities for growth and development. If you're ready to make an impact in a high-performing environment, this is the role for you.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Previous experience in supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment is preferred.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office proficiency

Job description

Job Title:

NOC Technician (Previous Relevant Experience Required), Stoke-on-Trent

Client:

Telent

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and drive solutions, working with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure that connects and protects the nation 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution as per procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Organise traffic management, coordinating with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies for power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Good communication skills across all levels of seniority.
• Proficiency with Microsoft Office packages.

What we offer:

A diverse career at Telent across sectors, roles, technologies, and clients, with opportunities to develop and learn. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.

The additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping via Telent Reward scheme.

Learn more about Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.