NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated NOC Technician to join their Engineering Team. In this role, you will provide vital administrative support to the NOC engineering team, ensuring effective incident resolution and maintaining critical infrastructure. You will work in a dynamic environment, collaborating with technical experts and managing incidents to ensure seamless connectivity and protection. This position offers a diverse career path with opportunities for growth, skill development, and a commitment to fostering an inclusive culture that values diversity and individual contributions.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks in a NOC environment.
• Strong communication skills for liaising at all seniority levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

1st Line diagnostics

Incident resolution

Communication skills

Microsoft Office

Job description

Job Title:

NOC Technician (Previous Relevant Experience Required), Stockport

Client:

Telent

Location:

Stockport, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure to ensure connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution according to procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate/despatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Liaise with utility companies regarding power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising at all seniority levels.
• Good understanding of Microsoft Office.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for growth and skill development. We foster an inclusive culture that values diversity and individual contributions.

Additional Benefits:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn More:

Watch the Telent Video to learn more about us.

We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.