NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a NOC Technician, where you'll play a crucial role in managing network incidents and ensuring seamless operations. This position offers the chance to work within a high-performing team, tackling complex infrastructure projects. With opportunities for career development and a culture that values diversity, you will enjoy a supportive environment that encourages professional growth. Benefit from generous holiday allowances and a company pension scheme while making a significant impact in the telecommunications sector.

Benefits

34 days holiday

Company pension scheme

Occupational health support

Discounts via Telent Reward scheme

Qualifications

• Experience supporting Enterprise and Service Provider Networks.
• Familiarity with NOC environments and incident management.

Responsibilities

• Handle incoming calls and emails in line with KPIs.
• Create and manage network incident tickets.
• Coordinate traffic management with providers.

Skills

1st Line Diagnostics

Incident Resolution

Communication Skills

Microsoft Office

Job description

Job Title:

NOC Technician (Previous Relevant Experience Required)

Client:

Telent

Location:

Bath, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Join our Engineering Team at Telent and be part of a high-performing group working on complex, critical infrastructure projects. As a NOC (Network Operations Centre) Technician, you will provide administrative support to the NOC engineering team, ensuring incidents are resolved according to procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, regional control, and field resources.
7. Communicate with customers about network incidents.
8. Liaise with utility companies regarding power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment. Experience with 1st Line diagnostics and incident resolution. Good communication skills and familiarity with Microsoft Office.

What We Offer:

Opportunities for career development across sectors, roles, and technologies. An inclusive culture that values diversity and individual expression. Benefits include 34 days holiday (including public holidays), company pension scheme, family-friendly policies, occupational health support, and discounts via Telent Reward scheme.

Learn More:

Watch the Telent Video and discover more about our commitment to diversity and inclusion.